Service & Field Support Specialist - Mechanical Seals

EagleBurgmann; Houston (TX); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

401K Match

Health Insurance

Paid Holidays

Vacation

Diversity & Inclusion

Job summary

A leading global technology firm is seeking a Service & Field Support Specialist in Houston, TX. This role involves on-site installation, troubleshooting, and maintenance of mechanical seals. Ideal candidates will have 5-10 years of experience in field service and a strong mechanical aptitude. The position offers a hybrid work model with hands-on training responsibilities. Join a diverse team committed to innovation and customer satisfaction while reshaping the industry.

Qualifications

• Direct experience with mechanical seal installation, removal, and troubleshooting is required.
• 5-10 years in a field service, maintenance, or rotating equipment role is preferred.
• Familiarity with pumps, compressors, and other rotating equipment is essential.
• Familiarity with pumps, compressors, and rotating equipment.
• Excellent verbal and written communication, customer focus.

Responsibilities

• Perform on-site installation, removal, troubleshooting, and maintenance of mechanical seals.
• Investigate and resolve seal failures and performance issues.
• Deliver hands-on training on mechanical seal operation.
• Conduct root cause analysis and implement corrective actions in the field.
• Deliver hands-on training to end users on seal operation and maintenance.
• Identify recurring service trends and share insights for continuous improvement.
• Serve as the technical, customer-facing resource for complex service challenges at sites.
• Support aftermarket sales opportunities during site visits.

Skills

Mechanical seal installation

Real-time problem-solving

Excellent communication skills

Customer-focused mindset

Strong mechanical aptitude

Education

Vocational training or technical certifications

Vocational training

Tools

Microsoft Office (Outlook, Word, Excel)

Reporting

Job description

Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.

eagleBurgmann is a leading international specialist in industrial sealing technology. We combine innovative technologies, digital solutions and our passion to create sophisticated and reliable sealing systems. Our products help make entire industries safer and more sustainable.

Some of Your Benefits

• 401K Match: Save for retirement with the company's help.


• Diversity & Inclusion: We focus on providing an inclusive environment and recognize our diversity contributes to our success.


• Health Insurance: Rely on comprehensive services whenever you need it.


• Paid Holidays: With paid-time off, local holidays are all the way more relaxing.


• Vacation: We offer time off to refresh and recharge.

Location: Houston, TX

Work type: Hybrid Work

EagleBurgmann Industries LP

You support our team as

Service & Field Support Specialist - Mechanical Seals

Responsibilities

• Perform on-site installation, removal, troubleshooting, and maintenance of mechanical seals and seal support systems


• Support customers during commissioning/startup and shutdown of pumps, compressors, and other rotating equipment.


• Investigate and resolve seal failures and equipment performance issues in partnership with Reliability, Claims, and Sales teams.


• Conduct root cause analysis and implement corrective actions for seal-related issues in the field.


• Deliver hands‑on training to end users on mechanical seal operation, maintenance, and troubleshooting.


• Identify recurring service trends and communicate insights to internal teams to drive continuous improvement.


• Serve as the technical, customer‑facing resource for complex service challenges at industrial sites.


• Support aftermarket sales efforts by recognizing new opportunities during site visits.

Qualifications

• Direct experience with mechanical seal installation, removal, and troubleshooting (required).


• 5–10 years in a field service, maintenance, or rotating equipment role.


• Strong mechanical aptitude; vocational training or technical certifications preferred.


• Familiarity with pumps, compressors, and other rotating equipment.


• Skilled in real‑time problem‑solving and independent fieldwork with minimal supervision.


• Excellent communication skills and customer‑focused mindset.


• Proficiency with Microsoft Office (Outlook, Word, Excel) and basic reporting.


• Ability to meet physical and travel requirements (up to 75%, lift 50 lbs., industrial environments).

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.