Bilingual Spanish Customer Support Specialist

Ultimate Staffing Services

Pasadena (CA)

On-site

USD 28,000 - 32,000

Full time

9 days ago

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Job summary

Ultimate Staffing Services is seeking a friendly, professional Customer Service Representative to serve as the primary point of contact for customers in Pasadena, CA. The role focuses on delivering exceptional service, resolving inquiries, addressing concerns, and ensuring a positive experience through clear communication and attention to detail.

You will handle inquiries via phone, email, chat, or in person; provide product and policy information; troubleshoot issues; and collaborate with

Qualifications

Minimum of 1 year of customer service experience.
Excellent problem-solving and conflict-resolution abilities.
Proficiency with Microsoft Office and CRM systems.
Ability to work independently and as part of a team.

Responsibilities

Respond to customer inquiries via phone, email, chat, or in person in a professional and timely manner.
Provide accurate information regarding products, services, policies, and procedures.
Research and troubleshoot customer issues and elevate complex matters when appropriate.
Process customer requests, updates, and transactions accurately.
Collaborate with internal departments to resolve customer issues efficiently.
Identify opportunities to improve the customer experience and recommend solutions.
Maintain confidentiality and comply with company policies and procedures.