Customer Service Technician: Data‑Driven Order & Support

Ingersoll-Rand; Connersville (IN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health care options

401(k) plan

Paid time off

Employee stock grant

Job summary

Ingersoll-Rand in Connersville, Indiana, seeks a Customer Service Technician to enhance service experience through comprehensive communication with customers and internal teams. The role requires strong analytical abilities alongside three years of customer service experience.

Key responsibilities include facilitating communication about orders, analyzing data for trends, and supporting the sales team. Benefits include medical, dental, vision coverage, and a robust 401(k) plan.

Qualifications

• 3+ years of experience with product and/or customer service.
• 1+ years of experience using Microsoft Office tools.
• Analytical skills to assess customer needs.

Responsibilities

• Run reports to monitor and correct online orders.
• Communicate with customers regarding open orders and support.
• Work with multiple departments to ensure communication.
• Source information via SAP and analyze data for trends.
• Create quotes and freight claims for shipments.

Skills

Customer service

Communication skills

Data analysis

Education

High School diploma or GED

Bachelor’s Degree in Business, Marketing, or Technical field

Tools

Microsoft Word

Microsoft Excel

Microsoft Power Point

SAP

Job description

Ingersoll-Rand in Connersville, Indiana, seeks a Customer Service Technician to enhance service experience through comprehensive communication with customers and internal teams. The role requires strong analytical abilities alongside three years of customer service experience.

Key responsibilities include facilitating communication about orders, analyzing data for trends, and supporting the sales team. Benefits include medical, dental, vision coverage, and a robust 401(k) plan.