Customer Support Specialist

Goodyear; Little Rock (AR); Remote; USD 40,000 - 60,000; Full time

Job summary

Join a leading tire company as a Customer Support Specialist, ensuring fleet customer satisfaction through effective communication and problem-solving. This remote role requires strong customer service skills and experience in a professional office setting. Be part of a dynamic team dedicated to excellence in customer support.

Qualifications

• 3+ years of experience in a customer service environment.
• Experience in a professional office setting.

Responsibilities

• Ensure customer satisfaction through effective communication and problem resolution.
• Manage contract SLAs related to Fleet HQ.
• Gather, analyze, and report data for Fleet HQ.

Skills

Communication

Problem Solving

Customer Service

Analytical Skills

Organizational Skills

Education

High School Diploma or GED

Bachelor’s Degree

Tools

Microsoft Office

Job description

Requisition ID: 125338

Sponsorship Available: No

Relocation Assistance Available: No

Goodyear. More Driven.

Drive Customer Satisfaction with Goodyear!

Join Goodyear Tire & Rubber Company as a Customer Support Specialist

You'll ensure fleet customer satisfaction by managing SLAs, resolving issues, and providing top-notch administrative support. If you have 3+ years of customer service experience, strong communication skills, and a knack for problem-solving, we want you on our team!

This role is remote and open to candidates across the entire US.

About the Position

The Customer Support Specialist is responsible for ensuring the fulfillment of fleet customer support and maintaining compliance with contractual obligations/service level agreements (SLAs) for fleet customers. The incumbent will interact with customers and various Goodyear departments (such as Fleet Headquarters [HQ], North America Solutions, Sales, and Billing) to resolve customer issues. This position provides administrative assistance to the Fleet HQ and Sales organizations, including troubleshooting, answering questions, providing data, reports, and related support programs.

Primary Responsibilities

• Ensure customer satisfaction through effective communication, training, and problem resolution with Goodyear Fleet customers (including National Accounts, Dealers, and Goodyear sales associates).
• Manage contract SLAs related to Fleet HQ to ensure compliance.
• Gather, analyze, and report data to meet the needs of Fleet HQ, and communicate effectively with fleet customers and internal teams.

Required Education and Experience

• High School Diploma or GED
• 3 or more years of experience in a customer service environment
• Experience in a professional office setting

Desired Skills and Abilities

• Bachelor’s Degree (preferred)
• Ability to multi-task and self-manage
• Effective analytical and problem-solving skills
• Strong written and oral communication skills
• Proficient in Microsoft Office
• Strong organizational and customer service skills

About The Goodyear Tire & Rubber Company

Goodyear is one of the world's largest tire companies, employing about 68,000 people and manufacturing products in 53 facilities across 20 countries. Its Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, develop state-of-the-art products and services. For more information, visit our website.

Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, ethnicity, citizenship, or other protected characteristics.

If you need reasonable accommodation during the application process, contact the Goodyear Candidate Care Line at 330.796.4500.

For more information about EEO laws and additional details, please refer to our website.