Customer Support Specialist

Trimble Inc.; Pennsylvania; Remote; USD 43,000 - 56,000; Full time

Job summary

An established industry player is seeking a Customer Support Specialist to provide exceptional technical support to users of their platforms. This remote role involves managing inquiries through various channels, training key users, and facilitating the integration of new carriers. The ideal candidate will possess strong communication skills and a customer-focused mentality, ensuring that all interactions are handled with care and efficiency. Join a diverse and inclusive team that values your contributions and supports your growth in a fast-paced environment.

Benefits

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability insurance

Time off plans

Retirement plans

Paid Parental Leave

Employee Stock Purchase Plan

Qualifications

• MUST have Spanish/Portuguese language proficiency.
• Bachelor's degree and/or 2+ years in customer support desirable.

Responsibilities

• Provide technical support via ticketing system, phone, and email.
• Maintain multiple ticketing queues/mailboxes with team members.

Skills

Spanish/Portuguese language proficiency

Customer support experience

MS Office proficiency

Understanding of system interfaces

Experience with ERP systems

Technical comprehension

Communication skills

Organizational skills

Multitasking ability

Solution-oriented mindset

Education

Bachelor of Business Administration

2+ years in customer support

Tools

Ticketing systems

ERP systems

Job description

Your Title:

Customer Support Specialist

Job Location:

US Remote

Our Department:

Transportation

What You Will Do

1. Provide basic technical support regarding all inquiries and requests concerning our platforms via ticketing system, phone and/or email.
2. Maintain multiple ticketing queues/mailboxes alongside of other team members.
3. Take and record incoming phone calls.
4. Provide training for key users and ensure the continuous support of the users of our systems.
5. Complete integration of new carriers onto the platforms, requiring expert communication of interface configurations, project specifications, and coordination of system launch.
6. Prepare and participate in customer workshops.
7. Work closely with other team members in various departments.
8. Perform administrative tasks, such as preparing internal and external reports or tasks for infrastructure and development teams, while maintaining time constraints.
9. Gather customer information and document all interactions through a ticketing tool.
10. Become a main contact for new and existing customers.
11. Meet deadlines for all projects.

What Skills & Experience You Should Bring

• Spanish/Portuguese language proficiency - MUST HAVE
• Bachelor of Business Administration and/or 2+ years in customer support desirable.
• Solid understanding of how systems interface with other applications.
• Proficient in MS Office products and internet navigation.
• Experience with ERP systems is an asset.
• Fast technical comprehension.
• Excellent customer-focused mentality.
• Outstanding communication and interpersonal skills.
• Self-motivated and solution-oriented team player.
• Organizational skills and initiative.
• Ability to multitask and work in a fast-paced environment.

Trimble's Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

Trimble's Privacy Policy

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Pay Equity

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Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full-time schedule. Trimble reserves the right to pay more or less than the posted range and offer additional benefits depending on circumstances.

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Hiring Range: 43,300 - 55,200

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Bonus Eligible? No

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Trimble offers comprehensive core benefits including Medical, Dental, Vision, Life, Disability, Time off plans, and retirement plans. Many of our businesses also offer tax savings plans, Paid Parental Leave, and Employee Stock Purchase Plan.

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Trimble is proud to be an equal opportunity employer. We welcome diversity and take affirmative action to employ and advance individuals regardless of protected characteristics. We prohibit discrimination and harassment in the workplace. A criminal history is not an automatic bar to employment. Qualified applicants will be considered in accordance with applicable laws.

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The Company is committed to providing reasonable accommodations for individuals with disabilities and sincerely held religious beliefs. For assistance or accommodations, contact [e-mail]