Technical Customer Support & Onboarding Specialist

Jobtailor; Gwinner (ND); On-site; USD 32,000 - 40,000; Full time

Job summary

Jobtailor in Gwinner, ND is seeking a Customer Service/Technical Support representative to initiate new customer setups, monitor progress, and manage account changes. You will provide bid and price sheet information and support customers with policy adherence and payments.

The role requires strong communication skills, 1+ years in CS/Support, and proficiency in MS Office; Spanish, while preferred, is beneficial.

Qualifications

• 1+ years of experience in Customer Service and Technical Support.
• High School diploma or GED.
• Strong written and verbal communication skills.
• Proficient with MS Word, Excel, and PowerPoint.
• Ability to work extended hours to meet business demands.
• Ability to read, write and communicate in Spanish, preferred.

Responsibilities

• Initiate new customer set up and portal access.
• Monitor set up process and address delays.
• Initiate account changes as needed.
• Provide customer information on how to do business with CHS.
• Provide customers with posted bids and price sheet quotes.
• Work with customers to ensure contract policy is followed.
• Facilitate customer inquiries related to customer and settlement payments.
• Intake all types of customer disputes.
• Review contract details provided by sales team.
• Compile and distribute relevant reports for stakeholders.
• Other duties as needed or assigned.

Skills

Customer Service

Technical Support

Education

High School Diploma

GED

Tools

MS Word

MS Excel

PowerPoint

Job description

Jobtailor in Gwinner, ND is seeking a Customer Service/Technical Support representative to initiate new customer setups, monitor progress, and manage account changes. You will provide bid and price sheet information and support customers with policy adherence and payments.

The role requires strong communication skills, 1+ years in CS/Support, and proficiency in MS Office; Spanish, while preferred, is beneficial.