Technical Support & Reporting Specialist

Jobtailor; Iowa (LA); On-site; USD 36,000 - 56,000; Full time

Job summary

Jobtailor is seeking aCustomer Support Specialist to provide technical assistance for our products to customers and employees in the United States. The role involves answering installation and usage questions, performing basic diagnostics, and escalating complex issues when needed.

The position requires 1+ years in customer service/tech support, strong communication, and proficiency with MS Word/Excel/PowerPoint. SAP experience and Spanish language ability are preferred.

Qualifications

• 1+ years of experience in Customer Service and Technical Support.
• High School diploma or GED.
• Strong written and verbal communication skills.
• Previous experience in SAP preferred.
• Proficient with MS Word, Excel, and PowerPoint.
• Ability to work extended hours to meet business demands.
• Ability to obtain LEAN certification.
• Read, write and communicate in Spanish preferred.

Responsibilities

• Provide technical support to customers and/or employees via phone, email, text or other media regarding product technical aspects.
• Answer questions about installation, operation, configuration, customization and usage of products.
• Apply basic diagnostic techniques to identify problems and recommend solutions.
• Escalate complex issues to senior staff or supervisor.
• Maintain strong organizational skills and prioritize workload.
• Think and solve problems independently within a changing environment while remaining customer focused.
• Communicate effectively in writing and speech.
• Manage time efficiently and work independently within a team.
• Utilize MS Office suite including Outlook, OneNote, Teams, Excel, PowerPoint, Word.
• Monitor metrics and contribute to continual improvement.

Skills

Customer service

Technical support

Communication

Problem solving

Time management

Spanish language

Education

High School diploma or GED

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

OneNote

Teams

Job description

Jobtailor is seeking aCustomer Support Specialist to provide technical assistance for our products to customers and employees in the United States. The role involves answering installation and usage questions, performing basic diagnostics, and escalating complex issues when needed.

The position requires 1+ years in customer service/tech support, strong communication, and proficiency with MS Word/Excel/PowerPoint. SAP experience and Spanish language ability are preferred.