Customer Experience Specialist

Jobtailor; Hudson (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Jobtailor in the United States is seeking a customer service professional to handle inbound calls and email inquiries, providing prompt, first-contact resolutions and accurate responses. You will assist with order placements, billing questions, returns, and quotes, escalate complex issues, and keep customer data and case notes up to date while collaborating with the team.

The role requires punctuality, participation in required training, and a professional demeanor to build positive rapport with

Qualifications

• 1 year of customer service experience.
• Strong verbal and written communication skills.
• Empathy and active listening to de-escalate issues.
• Ability to work well in a team environment.

Responsibilities

• Handle inbound customer service calls and email inquiries promptly, ensuring first contact resolution.
• Provide professional and accurate responses with a high level of knowledge.
• Respond to inquiries regarding orders, billing, returns, and quotes.
• Escalate complex issues to the appropriate department.
• Attend required training and meetings to stay updated on policies and products.
• Maintain a professional demeanor and build positive rapport with customers.
• Document customer interactions thoroughly and update system records.
• Collaborate with management and colleagues to stay informed on changes.

Skills

Customer service

Communication skills

Empathy

Team collaboration

Job description

Jobtailor in the United States is seeking a customer service professional to handle inbound calls and email inquiries, providing prompt, first-contact resolutions and accurate responses. You will assist with order placements, billing questions, returns, and quotes, escalate complex issues, and keep customer data and case notes up to date while collaborating with the team.

The role requires punctuality, participation in required training, and a professional demeanor to build positive rapport with