Agricultural Tech Support Specialist

Farmer Veteran Coalition; North Dakota; On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) and pension

Paid time off

Tuition reimbursement

Job summary

CHS Inc. is seeking a Technical Customer Support Representative to join the enterprise customer service team in Gwinner, ND within the Dakota Plains Ag unit.

The role resolves customer inquiries, processes onboarding, portal access, and account changes, and supports contracts, pricing, and settlements. Ideal candidates have 1+ years in customer service and strong written and verbal communication skills; Spanish reading/writing is a plus.

Qualifications

• 1+ years of experience in Customer Service and Technical Support
• High School diploma or GED
• Proficient with MS Word, Excel, and PowerPoint

Responsibilities

• Onboarding & Customer Portal Support: Initiate new customer set up and portal access. Monitor set up process and address delays to ensure safety and compliance requirements are completed. Initiate account changes (bank account, address, etc.) as needed. Provide customer information on how to do business with CHS and utilize digital tools.
• Contracting & Order Support: Provide customers with posted bids and price sheet quotes. Work with customers to ensure contract policy is followed, including gathering contract signatures, following up on unfulfilled contracts and over applied bushel designation, etc. Also, general pricing and invoice/ticket application ownership and questions. Support and facilitate activities related to product delivery, order fulfillment, contract amendments and confirmation, and billing/payment balances.
• Billing & Grain Payment Inquiries: Facilitate customer inquiries related to customer and settlement payments, prepay balance, invoice and payment/contract status and reprinting documents upon request. Intake payments and provide explanation of how to apply.
• Disputes & General Support: Intake all types of customer disputes such as delivery issues, invoices, contract and pricing discrepancies, and quality. Provide general support including location wait times, where to send payment, and hours of location operation. Provide support for 1099 and patronage statement inquiries.
• Contract Administration: Review contract details provided by sales team to ensure accuracy. Precisely execute contract creation and amendments. Electronic document management. Compile and distribute relevant reports for stakeholders. Monitor contract performance and track form status for compliance.
• Other duties and responsibilities as needed or assigned.

Skills

Strong written and verbal comms

MS Word

MS Excel

PowerPoint

Ability to work extended hours

Spanish reading/writing (preferred)

Education

High School diploma or GED

Tools

MS Word

MS Excel

PowerPoint

Job description

CHS Inc. is seeking a Technical Customer Support Representative to join the enterprise customer service team in Gwinner, ND within the Dakota Plains Ag unit.

The role resolves customer inquiries, processes onboarding, portal access, and account changes, and supports contracts, pricing, and settlements. Ideal candidates have 1+ years in customer service and strong written and verbal communication skills; Spanish reading/writing is a plus.