Help Desk Services Associate

Collabera; Brooklyn (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

Collabera is looking for an entry-level position for a technical support role in Brooklyn, Ohio. This role requires proficient computer skills and aims to help resolve issues related to desktops, laptops, printers, and networks.

Ideal candidates will have IT-related education, effective communication skills, and the ability to work efficiently in a fast-paced environment. The company offers support to its internal workforce from a Technology Service Desk operating 24/7.

Qualifications

• 1 to 3 years' experience in a Helpdesk or Customer Service environment.
• Ability to work in a fast-paced and high-volume environment.

Responsibilities

• Provide technical support for laptop, desktop, printer, ATM, and network connectivity issues.
• Focus on technical phone support to internal workforce.

Skills

Effective telephone skills

Effective communication skills

Strong knowledge of standard PC hardware

Effective problem determination skills

Effective listening skills

Education

IT Associates or Bachelor's degree

IT Certification

Job description

Are you passionate about conceptualizing, nurturing, developing and proving new ideas and developing them into new solutions? Would you like to help create the next major innovation in and around the payment landscape pioneering and leveraging the most advanced devices, hardware and software in the world? Smart phones, connected devices, Internet of Things, future of payment, smart POS, iBeacons — are you passionate about any of these? Are you looking to join a start‑up or an incubator so that you could convert your ideas into real products? Come join us. We will provide the tools, the environment, the eco‑system and the support you need. You will find an informal, innovation friendly environment at 1 Market St in the middle of San Francisco downtown, overlooking some sweeping views of the Bay and Bay Bridge.

Job Description

Job Description:

This is an entry level position, requiring proficient computer skills. Previous help desk experience is not required but useful. Candidates recently graduated with IT backgrounds are also desired. Responsible for providing technical support, laptop, desktop, printer, ATM, and network connectivity issues, as well as applications throughout the Corporate and Retail Bank Enterprise. The position's focus is on technical phone support to our internal workforce. The Technology Service Desk hours of operations range from Monday through Friday 24 hour support, and Saturdays and Sundays from 8:00am to 10:30pm. Individuals for this position may work second shift and weekends.

Qualifications

Mandatory:

• IT Associates, Bachelor’s degree or IT Certification
• 1 to 3 years' experience in a Helpdesk or Customer Service environment
• Effective telephone skills
• Effective communication skills
• Strong knowledge of standard PC hardware, software, and operating systems used by Corp and its subsidiaries
• Ability to make sound decisions based on logical reasoning
• Commitment to team concept
• Effective problem determination skills
• Effective listening skills
• Ability to work in a fast‑paced and high‑volume environment