Technical Customer Support Advocate (Fully Remote)

Procurify; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Stock options

Extended health benefits

Flexible hours

Job summary

Procurify is a remote-first procurement platform designed for mid-market organizations. We seek a Level 2 Architect to lead the self-serve ecosystem, tackle complex configurations, and provide expert technical support.

You’ll handle high-priority tickets, document bugs for the product roadmap, and build AI-ready documentation plus automated support workflows. The ideal candidate has 2–3+ years in technical SaaS support, with Jira, SSO and API experience, and a passion for AI-driven process

Qualifications

• 2–3+ years in technical customer-facing SaaS roles.
• Experience with ticketing systems, Jira, SSO, API integrations, and data migration.
• Strong builder mindset with an interest in AI and process optimization.

Responsibilities

• Manage complex inbound tickets via email and live chat, leading high-priority troubleshooting calls.
• Bridge customer feedback to product roadmap by documenting bugs and insights.
• Create AI-ready documentation and automate support workflows with AI tools.

Skills

SaaS support

Ticketing systems

Jira

API integrations

Tools

Jira

SSO

Job description

• Procurify is an agentic procurement platform for mid-market organizations, and this Level 2 role is the primary architect of the self-serve ecosystem.
• You'll handle complex customer configurations and technical support across the platform.

What You'll Do:

• Manage complex inbound tickets via email and live chat, and lead high-priority troubleshooting calls.
• Bridge customer feedback to product roadmap by documenting bugs and providing insights.
• Build AI-ready documentation and automate support workflows with AI tools.

Who We're Looking For:

• Bring 2-3+ years in technical customer-facing SaaS roles, ideally with TAM or implementation experience.
• Expertise in ticketing systems, Jira, SSO, API integrations, and data migration.
• Builder mindset with a passion for AI, prompt engineering, and process optimization.

Why Procurify:

• Remote-first with flexible hours and responsible time off.
• Competitive OTE, stock options, and extended health benefits.

Procurify

Procurify is an agentic procurement platform that helps mid-market organizations control spend, trusted by hundreds of companies managing over $100B in spend. They are a remote-first team of builders with a culture of no egos, offering flexible work and growth opportunities.