Technical Customer Success Specialist — Onsite with 30% Travel

Pioneer Square Brands; High Point (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

Pioneer Square Brands is looking for a Technical Customer Success Specialist to join our team in High Point, NC. This role is pivotal in helping customers evaluate, deploy, and support our technology solutions while working closely with sales and engineering teams.

The position requires strong interpersonal skills and technical aptitude, focusing on delivering exceptional customer experiences. The candidate should be organized, analytical, and willing to travel up to 30% to engage with clients.

Qualifications

• 0 - 3 years’ experience in customer support or related roles.
• Strong project coordination and follow-through skills.
• Analytical thinker with troubleshooting abilities.

Responsibilities

• Serve as a trusted technical resource for customers.
• Assist customers with deployment and implementation.
• Provide customer training on equipment use.

Skills

Technical aptitude

Customer facing experience

Project coordination skills

Interpersonal skills

Education

Bachelor’s degree in a relevant field

Tools

Technical products

Job description

Pioneer Square Brands is looking for a Technical Customer Success Specialist to join our team in High Point, NC. This role is pivotal in helping customers evaluate, deploy, and support our technology solutions while working closely with sales and engineering teams.

The position requires strong interpersonal skills and technical aptitude, focusing on delivering exceptional customer experiences. The candidate should be organized, analytical, and willing to travel up to 30% to engage with clients.