Technical Solutions Engineer for Customer Success

Salesforce; Seattle (WA); On-site; USD 81,000 - 122,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Mental Health Support

Paid Parental Leave

Life Insurance

Disability Insurance

401(k)

Employee Stock Purchase Plan

Job summary

Salesforce is seeking a Customer Success/Technical Support professional to lead end-to-end experiences for customers, diagnose complex platform issues, and collaborate with Product Engineering. The role emphasizes onboarding, best-practice guidance, and clear communication to drive adoption of Salesforce solutions.

The candidate will develop deep technical knowledge, mentor teammates, and create technical documentation while handling multiple cases in a fast-paced environment.

Qualifications

• Bachelor's degree in CS/Engineering or related field or equivalent experience.
• 2+ years in technical support or related customer-facing technical roles.
• Experience troubleshooting software applications and debugging Java-based apps.
• Strong SQL knowledge and data management basics.
• Excellent written and verbal communication skills.
• Ability to explain complex concepts to non-technical audiences.
• Proficiency in English, US citizenship required.

Responsibilities

• Lead end-to-end customer technical experience by managing support cases from diagnosis to resolution.
• Diagnose and resolve complex issues related to Salesforce platform products (Sales Cloud).
• Coordinate resolution of critical cases with cross-functional teams and escalate as needed.
• Provide onboarding support and technical discovery for new customers.
• Advise on best practices, configuration, and architecture to drive adoption.
• Investigate issues, analyze behavior, and identify root causes using internal tools.
• Manage multiple issues in a fast-paced environment.
• Develop deep technical expertise in Salesforce platform functionality.
• Collaborate with Product Engineering to investigate defects and report issues.
• Create and maintain technical documentation for internal teams and the support community.
• Mentor teammates using collaborative troubleshooting frameworks.
• Communicate complex concepts clearly to technical and non-technical stakeholders.

Skills

Technical Support

Java debugging

SQL

Communication

Problem-solving

English proficiency

US Citizenship

Education

Bachelor’s degree in Computer Science or Engineering or related field

Tools

Spiff

Tableau/CRMA

APEX

HTML/JavaScript/CSS

Job description

Salesforce is seeking a Customer Success/Technical Support professional to lead end-to-end experiences for customers, diagnose complex platform issues, and collaborate with Product Engineering. The role emphasizes onboarding, best-practice guidance, and clear communication to drive adoption of Salesforce solutions.

The candidate will develop deep technical knowledge, mentor teammates, and create technical documentation while handling multiple cases in a fast-paced environment.