Customer Support Specialist

Aegis Worldwide; Aurora (IL); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Aegis Worldwide is helping a growing technology company build a Customer Success function from the ground up, serving as the main point of contact for customers and overseeing issues from start to finish. The role emphasizes proactive communication and collaboration with Technical Support to resolve cases efficiently.

You will leverage HubSpot to monitor activity, KPIs, and workflows while shaping customer experience on a global scale as the function expands.

Qualifications

• 3–5+ years of Customer Success or Customer Experience experience
• Strong interpersonal and communication skills
• Excellent follow-through and accountability
• Ability to manage customer issues from beginning to end
• Comfortable working with technology and modern CRM tools
• Ability to understand technical products and explain information in a simple, customer-friendly way
• Proactive, organized, and customer-focused approach

Responsibilities

• Own issues from initial contact through resolution and partner with Technical Support when needed
• Proactively follow up with customers and manage support cases
• Improve customer communication and track activity using HubSpot
• Collaborate with the team to build and develop a new Customer Success function
• Help establish processes and best practices and contribute to global customer experience,

Skills

Customer Success

Communication

Problem solving

Relationship management

Interpersonal skills

Product/technical explanation

Proactive

Tools

HubSpot

CRM software

Job description

Schedule: Primarily onsite initially, with potential for increased hybrid flexibility, 1 day WFH after ramp up period

We are seeking a Customer Success Specialist to help build and develop a new Customer Success function for a growing, globally recognized technology company. This is an exciting opportunity for someone who enjoys working directly with customers, solving problems, and improving the customer experience.

The Customer Success Specialist will serve as a key point of contact for customers, owning issues from initial contact through resolution and partnering with Technical Support when additional expertise is needed. You will proactively follow up with customers, manage support cases, help improve customer communication, and use HubSpot to track customer activity, cases, KPIs, and workflows.

What We're Looking For

• 3–5+ years of Customer Success or Customer Experience experience
• Strong interpersonal and communication skills
• Excellent follow-through and accountability
• Ability to manage customer issues from beginning to end
• Comfortable working with technology and modern CRM tools
• Ability to understand technical products and explain information in a simple, customer-friendly way
• Proactive, organized, and customer-focused approach

Nice to Have

Experience with technical products, technical support, help desk/ticketing systems, agriculture, irrigation, turf, sensors, agronomy, AI/automation, or a global customer base is a plus. Industry experience is not required; technical and product knowledge can be taught.

Why This Opportunity?

This is an opportunity to help build a Customer Success function from the ground up. You will work closely with leadership, help establish processes and best practices, and have a direct impact on the company's customer experience and modernization efforts. As the function grows, there is potential for this position to develop into a global Customer Success leadership opportunity.

The company offers the stability of a nearly 40-year-old privately owned organization, a global customer base spanning approximately 85 countries, and significant opportunities for growth and advancement.