Field-Based Customer Success Specialist - 80% Travel

TechAlliance of Southwestern Ontario, London Economic Development Corporation; Maryland; Hybrid; USD 65,500 - 83,500; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid Time Off

401K Matching Program

Tuition Reimbursement

Job summary

CDK Global is seeking a Customer Success Specialist for a field-based role, requiring residence near a major airport. The role focuses on delivering best-in-class customer service, leveraging CDK product knowledge to demonstrate value and drive adoption.

Responsibilities include partnering with the CSM team, conducting client training, guiding customers on best practices, and maintaining thorough documentation of engagements. Travel up to 80% is required.

Qualifications

• Associate’s Degree or equivalent experience.
• Minimum 3 or more years of experience in Auto industry.
• Travel up to 80%
• Strong communication and customer service skills.

Responsibilities

• Develops a productive working relationship with CSM team, partnering successfully to deliver best-in-class customer service to low touch clients.
• Partners with client's dedicated CSM to provide product-specific expertise in an effort to grow CDK product adoption.
• Discuss and demonstrate CDK product functionality and industry insights at a basic level
• Provide customers with guidance, helping them to achieve basic industry standards
• Follow established product understanding and utilization benchmarks that are achievable & guide customers on best practices to meet those benchmarks
• Complete client training, consultation, operational adjustment or best practice requests to drive additional value and utilization for CDK clients
• Escalate blockers to Customer Care, ensuring client is able to achieve visible value and utilization
• Utilize opportunities to continue growth and knowledge base on the CDK suite of products.
• Utilize training resources and provide reference documentation to customer
• Participate in scaled webinars to customers
• Ensure a high level of consistent documentation of dealer engagements relating to improved performance as a result of targeted training, new product expansion, and issue resolution
• Seeks and listens to feedback.
• Demonstrates a positive outlook on work.
• Provides recognition to peers.

Skills

Communication skills

Urgency

De-escalation

Time management

Stakeholder influence

Customer service

Organization

Value articulation

Relationship building

CDK product knowledge

Education

Associate’s Degree or equivalent experience

Tools

CDK product suites

Job description

CDK Global is seeking a Customer Success Specialist for a field-based role, requiring residence near a major airport. The role focuses on delivering best-in-class customer service, leveraging CDK product knowledge to demonstrate value and drive adoption.

Responsibilities include partnering with the CSM team, conducting client training, guiding customers on best practices, and maintaining thorough documentation of engagements. Travel up to 80% is required.