Technical Customer Service Rep

Ebro Electronic GmbH; Morton Grove (IL); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

401(k) with company contribution

Paid time off

Tuition reimbursement

Job summary

Xylem in Morton Grove, IL is seeking a Technical Customer Service Representative to manage orders, support customers, and coordinate with internal teams. The role requires experience in customer service for technical products and proficiency with CRM systems.

Responsibilities include processing orders in LN, eLogia, and ESP-REP, handling inquiries, maintaining order data, and collaborating with shipping and product teams.

Qualifications

• 3+ years of customer service experience in a technical product line (B2B preferred).
• Two years of college or technical schooling, or five years in a technical position.
• Proficiency in Microsoft Office; Experience in an ERP or CRM system (SAP or Salesforce preferred).
• Strong customer advocacy skills and ability to work independently.

Responsibilities

• Receive and accurately process customer orders.
• Verify and edit customer orders for completeness.
• Enter orders in LN, eLogia, and ESP-REP systems.
• Address customer inquiries and resolve issues related to delivery, complaints, and product availability.
• Maintain an accurate customer order database.
• Generate inter‑departmental inquiries for product availability and expedite requests.
• Evaluate stock availability against shipping schedules.
• Perform other duties as assigned by the Customer Service Supervisor or Manager.

Skills

Customer service

Technical product knowledge

CRM systems

Microsoft Office

Communication

Problem solving

Independent work

Multitasking

Education

Two years of college or technical schooling

Five years in a technical position

Tools

LN

eLogia

ESP-REP

SAP

Salesforce

Job description

Company Overview

Xylem ist ein Fortune 500 Wassertechnologieunternehmen mit global 23.000 Mitarbeitenden in über 100 Ländern und einer Mission: unseren Kunden durch innovative Technologielösungen und unser Fachwissen bei der Lösung von Wasserproblemen und -herausforderungen zu helfen. Wir sind der weltweit führende Anbieter effizienter, innovativer und nachhaltiger Wassertechnologien, die dafür sorgen, dass unser Wasser nachhaltig genutzt, optimal verwaltet, erhalten und wiederverwendet wird. Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges.

Job Summary

America’s Commercial Team in Morton Grove, IL, as a Technical Customer Service Representative! This role is central to ensuring smooth customer interactions, managing orders, and coordinating with internal departments. Ideal candidates will bring exceptional customer service experience, excellent communication skills, and proficiency in CRM systems.

Core Responsibilities

• Receive and accurately process customer orders.


• Verify and edit customer orders for completeness.


• Enter orders in LN, eLogia, and ESP-REP systems.


• Address customer inquiries and resolve issues related to delivery, complaints, and product availability.


• Maintain an accurate customer order database.


• Generate inter‑departmental inquiries for product availability and expedite requests.


• Evaluate stock availability against shipping schedules.


• Perform other duties as assigned by the Customer Service Supervisor or Manager.

Qualifications & Skills

• 3+ years of customer service experience in a technical product line (B2B preferred).


• Two years of college or technical schooling, or five years in a technical position.


• Proficiency in Microsoft Office Experience in an ERP or CRM system, SAP or salesforce preferred Strong customer advocacy skills.


• Technical aptitude and solid math skills.


• Ability to work independently and self‑motivate.


• Adaptability to a fast‑paced environment.


• Proficiency in a second language is a plus.


• Commitment to teamwork, professionalism, and excellent customer service.


• Ability to manage multiple tasks and prioritize effectively.


• Strong business acumen, organizational skills, time management, and attention to detail.

Compensation & Benefits

****The estimated pay range for this position is $25/hr. to $27/hr.. Starting pay is dependent on multiple factors, such as skills, experience, and work location. At Xylem, we offer a competitive compensation package with a generous benefits package, including Medical, Dental, and Vision plans, 401(k) with company contribution, paid time off, paid parental leave, and tuition reimbursement.

• including Medical, Dental, and Vision plans, 401(k) with company contribution, paid time off, paid parental leave, and tuition reimbursement.

Company Mission & Values

Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well‑being through inclusion and belonging as well as our Employee Resource Groups (ERG).

Diversity & Inclusion

Proud to be an Equal Employment Opportunity (including disability and veterans) and affirmative action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Employment Conditions

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology!