Technical Customer Service Rep

Xylem; Morton Grove (IL); On-site; USD 34,000 - 37,000; Full time

Job summary

Xylem is seeking a Technical Customer Service Representative for our Americas Commercial Team in Morton Grove, IL. You will manage customer orders, verify details, and coordinate with internal departments to ensure timely delivery and accurate information.

Strong customer service, communication, and CRM proficiency are required. Ideal candidates have 3+ years in technical B2B customer support, ERP/CRM familiarity (SAP or Salesforce), and proficiency with Microsoft Office.

Qualifications

• 3+ years of customer service experience in a technical product line (B2B preferred).
• Two years of college or technical schooling, or five years in a technical position.
• Proficiency in Microsoft Office; experience with ERP or CRM systems (SAP or Salesforce preferred).

Responsibilities

• Receive and accurately process customer orders.
• Verify and edit customer orders for completeness.
• Enter orders in LN, eLogia, and ESP-REP systems.
• Address customer inquiries and resolve issues related to delivery, complaints, and product availability.
• Maintain an accurate customer order database.
• Generate inter-departmental inquiries for product availability and expedite requests.
• Evaluate stock availability against shipping schedules.
• Perform other duties as assigned by the Customer Service Supervisor or Manager.

Skills

Customer service

Microsoft Office

CRM systems

Education

Two years of college or technical schooling

Tools

SAP

Salesforce

Microsoft Office

Job description

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Job Summary

Join Xylem's America's Commercial Team in Morton Grove, IL, as a Technical Customer Service Representative! This role is central to ensuring smooth customer interactions, managing orders, and coordinating with internal departments. Ideal candidates will bring exceptional customer service experience, excellent communication skills, and proficiency in CRM systems.

Core Responsibilities

• Receive and accurately process customer orders.
• Verify and edit customer orders for completeness.
• Enter orders in LN, eLogia, and ESP-REP systems.
• Address customer inquiries and resolve issues related to delivery, complaints, and product availability.
• Maintain an accurate customer order database.
• Generate inter-departmental inquiries for product availability and expedite requests.
• Evaluate stock availability against shipping schedules.
• Perform other duties as assigned by the Customer Service Supervisor or Manager.

Qualifications & Skills

• 3+ years of customer service experience in a technical product line (B2B preferred).
• Two years of college or technical schooling, or five years in a technical position.
• Proficiency in Microsoft Office
• Experience in an ERP or CRM system, SAP or salesforce preferred
• Strong customer advocacy skills.
• Technical aptitude and solid math skills.
• Ability to work independently and self-motivate.
• Adaptability to a fast-paced environment.
• Proficiency in a second language is a plus.
• Commitment to teamwork, professionalism, and excellent customer service.
• Ability to manage multiple tasks and prioritize effectively.
• Strong business acumen, organizational skills, time management, and attention to detail.

Pay

****The estimated pay range for this position is $25/hr. to $27/hr.. Starting pay is dependent on multiple factors, such as skills, experience, and work location.

Benefits

At Xylem, we offer a competitive compensation package with a generous benefits package,

• Medical
• Dental
• Vision plans
• 401(k) with company contribution
• paid time off
• paid parental leave
• tuition reimbursement

Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities.

Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark.

We prioritize our employees' well‑being through inclusion and belonging as well as our Employee Resource Groups (ERG).

Proud to be an Equal Employment Opportunity (including disability and veterans) and affirmative action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities.

Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark.

We prioritize our employees' well‑being through inclusion and belonging as well as our Employee Resource Groups (ERG).

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties.

Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions.

We reserve the right to modify this job description and assign additional duties as needed.

Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology!

#XylemCareers #GlobalImpact #WaterInnovation

Our Talent Community is a great way to stay connected to learn more about our high impact culture initiatives and latest career opportunities!

Tell us more about yourself and help recruiters find you if there’s an opportunity that aligns with your background, skills and interests. Join our Talent Community Today!

Want to know what kind of Impact you can make? Our goal is to optimize water access and quality, and promote responsible consumption, so that communities across the globe can thrive.

Through Xylem Watermark, our Corporate Citizenship Program, we provide and protect safe water resources for communities around the world by engaging all stakeholders and educating about water issues.

Learn more by clicking here – Working at Xylem (https://www.xylem.com/en-us/careers/working-at-xylem/)

Inclusion and Belonging are fundamental to how we enable our customers to tackle global water challenges.

Learn more about our commitment to Inclusion and Belonging. (https://www.xylem.com/en-us/careers/inclusion-and-belonging/)