Technical Customer Success Representative

Vic.ai; United States; Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

Equity

Comprehensive benefits

Job summary

Vic.ai is seeking a remote Technical Customer Success Engineer to guide enterprise customers through ongoing use and optimization of our finance automation platform on the US East Coast.

You will analyze customer data, configure environments, coordinate with product and engineering, and translate technical findings into business guidance for both technical and nontechnical audiences. Travel minimal; remote role.

Qualifications

• Minimum 3 years in a customer-facing technical role (consulting, professional services, technical account management, or customer success).
• Strong data analysis with ability to connect information from multiple sources and provide actionable recommendations.
• Experience supporting SaaS products and enterprise customers.
• Clear communication and ability to manage multiple priorities in a fast-moving environment.

Responsibilities

• Own technical success for a portfolio of customers and serve as their primary technical contact.
• Analyze customer data to identify patterns, opportunities, and recommendations.
• Translate technical findings into clear business guidance for technical and nontechnical audiences.
• Configure customer environments and manage platform updates and integration changes.
• Investigate complex issues with customers and coordinate resolution with product and engineering teams.
• Document repeatable practices and relay customer needs to improve the platform and customer experience.

Skills

Data analysis

SaaS experience

Communication

Project management

Customer-facing

Tools

Looker

Power BI

Tableau

Metabase

CSV

APIs

Job description

Role overview

Guide enterprise customers through ongoing use and improvement of a finance automation platform. This remote, East Coast US role combines customer advising, data analysis, configuration, and technical troubleshooting to help customers improve their operations and get more value from the product.

Responsibilities

• Own technical success for a portfolio of customers and serve as their primary technical contact.
• Analyze customer data to identify patterns, improvement opportunities, and practical recommendations.
• Translate technical findings into clear business guidance for both technical and nontechnical audiences.
• Configure customer environments and manage platform updates and integration changes.
• Investigate complex issues with customers and coordinate resolution with product and engineering teams.
• Document repeatable practices and share customer needs to help improve the platform and customer experience.

Requirements

• At least three years in a customer-facing technical role such as consulting, professional services, technical account management, or customer success.
• Strong data analysis skills, including the ability to connect information across sources and make useful recommendations.
• Experience supporting SaaS products and enterprise customers.
• Clear communication skills and the ability to manage multiple priorities and projects.
• Strong organization and follow-through in a fast-moving environment.

Nice to have

• Experience with business intelligence tools such as Looker, Power BI, Tableau, or Metabase.
• Comfort working with CSV files, APIs, integrations, and software configuration; familiarity with SQL.
• Experience using AI tools to support analysis and problem-solving.
• Consulting or operational improvement experience, particularly with finance, accounting, or ERP systems.

Benefits and work setup

The role is remote for candidates on the US East Coast. The listed offering includes compensation, equity, and comprehensive benefits.