Customer Success Associate

Joor; United States; Remote; USD 60,000 - 63,000; Full time

Benefits offered by this job

Private medical coverage

Dental coverage

Vision coverage

Development opportunities

Job summary

Joor is seeking an Account Manager to help customers maximize value from our business software, guiding adoption, strengthening relationships, and supporting renewals across a portfolio.

You will manage onboarding, training, and product adoption, assess customer needs, drive engagement, and identify expansion opportunities with a proactive consultative approach and strong communication.

Qualifications

• At least one year of experience managing accounts or owning a customer portfolio.
• Strong written, spoken, and presentation skills.
• Negotiation and sales skills, including comfort with renewal or expansion discussions.
• A proactive, consultative approach to account management.

Responsibilities

• Build trusted customer relationships and align support with each customer’s goals and business strategy.
• Guide onboarding, training, product adoption, and use of effective practices to improve customer outcomes.
• Assess customer needs, usage, organizational structure, and readiness for broader rollout.
• Increase engagement and satisfaction, monitor account health, and contribute to renewal and retention efforts.
• Represent customer requests to product, quality, and data teams, helping move relevant work forward.
• Identify appropriate opportunities to expand accounts through additional products or services and develop customer advocacy.

Skills

Account management

Communication skills

Negotiation

Sales skills

Consultative approach

Job description

Role overview

Help customers get lasting value from a business software service by guiding adoption, strengthening account relationships, and supporting renewal and growth. The work combines consultative account management, customer education, product feedback, and commercial conversations across a portfolio of customers.

Responsibilities

• Build trusted customer relationships and align support with each customer’s goals and business strategy.
• Guide onboarding, training, product adoption, and use of effective practices to improve customer outcomes.
• Assess customer needs, usage, organizational structure, and readiness for broader rollout.
• Increase engagement and satisfaction, monitor account health, and contribute to renewal and retention efforts.
• Represent customer requests to product, quality, and data teams, helping move relevant work forward.
• Identify appropriate opportunities to expand accounts through additional products or services and develop customer advocacy.

Requirements

• At least one year of experience managing accounts or owning a customer portfolio.
• Strong written, spoken, and presentation skills.
• Negotiation and sales skills, including comfort with challenging renewal or expansion discussions.
• A proactive, consultative approach to account management.

Nice to have

• One to two years of experience in software as a service, account management, or strategy consulting.
• Experience working across product or other cross-functional teams.
• Additional language skills.

Benefits and work setup

• Base pay of $60,000–$63,000 plus performance-based variable earnings.
• Private medical, dental, and vision coverage, along with internal development opportunities.
• Opportunities to attend international trade shows and market weeks and collaborate with colleagues across regions.