Customer Success Manager (US)

Kalibrate; United States; Remote; USD 100,000 - 150,000; Full time

Job summary

Kalibrate is seeking a Customer Success Manager to guide clients through analytics software and ensure successful delivery of projects and strong relationships.

You will lead client meetings, present actionable insights, and coordinate with analytics, platform, model development, and implementation teams to align on goals and timelines, while managing renewals and identifying expansion opportunities.

Qualifications

• Bachelor's degree in business, analytics, marketing, or related field (graduate degree preferred).
• 5+ years in customer success, account management, or professional services in software/analytics.
• Strong communication and presentation skills; experienced leading client meetings.
• Ability to manage multiple projects in a fast-paced environment.
• Familiarity with analytics concepts and BI or data visualization tools.

Responsibilities

• Own client-facing outputs: presentations, reports, insights, delivered on time.
• Lead customer meetings; translate analytics into business recommendations.
• Coordinate with analytics, platform, model development, and implementation teams.
• Manage renewals and identify opportunities for upsell and expansions.
• Track engagement and maintain strong ongoing client relationships.

Skills

Communication

Presentation skills

Project management

Multi-tasking

Education

Bachelor's degree in business/analytics/marketing

Graduate degree preferred

Tools

BI platforms

Data visualization tools

Analytics concepts

Job description

Role overview

Guide customers using software and analytics solutions, taking ownership of project deliverables and the client relationship. The role combines presenting business insights, coordinating professional services, and managing renewals and account growth.

Responsibilities

• Own client-facing project outputs, including presentations, reports, and insights, and ensure they are delivered on time and to a high standard.
• Lead customer meetings and explain analytical findings as practical business recommendations.
• Coordinate with analytics, platform, model development, and implementation teams to align on goals and timelines.
• Manage renewals for assigned accounts and identify opportunities for additional services, licenses, modules, or integrations.
• Track engagement outcomes and maintain strong, ongoing customer relationships.

Requirements

• Bachelor’s degree in business, analytics, marketing, or a related field; a graduate degree is preferred.
• At least five years in customer success, account management, or professional services in a software or analytics setting.
• Strong communication and presentation skills, including experience leading client meetings.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Familiarity with analytics concepts and business intelligence or data visualization platforms.

Nice to have

• Experience collaborating with data science, product, and implementation teams.
• Commercial judgment, including experience with renewals and identifying expansion opportunities.
• Strategic problem-solving and strong organizational skills.