Customer Success Manager

hummingbirdregtech; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Equity

Health insurance

Dental

Vision

401(k)

Job summary

hummingbirdregtech is seeking a Customer Success Manager to build strong relationships with enterprise customers, drive adoption of our AI-enabled compliance platform, and foster long-term value. You will craft account plans, guide stakeholders, and collaborate with product and support teams to improve retention and growth.

In a remote-first US-based role, you will translate evolving compliance needs into practical steps, analyze usage data, and drive measurable outcomes for customers and the

Qualifications

• Experience in customer success, ideally managing enterprise accounts for a SaaS business.
• Resourcefulness and initiative, including the ability to create repeatable processes when a playbook is not yet available.
• Comfort analyzing data and using it to guide customer support and planning.
• Strong discovery and communication skills, with the ability to engage stakeholders at different levels and drive follow-through.
• Curiosity about product and industry changes, along with a commitment to developing customer success skills.
• A respectful, supportive approach to teamwork and shared goals.

Responsibilities

• Develop strong relationships with customer stakeholders, including management and senior leaders.
• Create and carry out account plans focused on satisfaction, retention, and partnership growth.
• Advise customers on product best practices and help them translate changes in AI-enabled compliance work into practical steps and measurable value.
• Discover customer needs, turn discussions into clear actions, and address problems with empathy and pragmatism.
• Work across internal teams to coordinate solutions and support customer goals.
• Use customer and account data to identify patterns and inform recommendations.

Skills

Account management

SaaS experience

Data analysis

Stakeholder engagement

Discovery

Education

Bachelor's degree

Tools

Salesforce

Job description

Role overview

Build trusted relationships with customers using a software platform for financial crime compliance, helping them get value from the product and plan for long-term success. This cross-functional role combines strategic account management, practical advice on evolving compliance work, and close collaboration across internal teams to improve customer outcomes, retention, and growth.

Responsibilities

• Develop strong relationships with customer stakeholders, including management and senior leaders.
• Create and carry out account plans focused on satisfaction, retention, and partnership growth.
• Advise customers on product best practices and help them translate changes in AI-enabled compliance work into practical steps and measurable value.
• Discover customer needs, turn discussions into clear actions, and address problems with empathy and pragmatism.
• Work across internal teams to coordinate solutions and support customer goals.
• Use customer and account data to identify patterns and inform recommendations.

Requirements

• Experience in customer success, ideally managing enterprise accounts for a SaaS business.
• Resourcefulness and initiative, including the ability to create repeatable processes when a playbook is not yet available.
• Comfort analyzing data and using it to guide customer support and planning.
• Strong discovery and communication skills, with the ability to engage stakeholders at different levels and drive follow-through.
• Curiosity about product and industry changes, along with a commitment to developing customer success skills.
• A respectful, supportive approach to teamwork and shared goals.

Nice to have

• Experience in financial institutions or financial technology.

Benefits and work setup

• US-based, remote-first work.
• Cash compensation and equity, health, dental, and vision coverage, and a 401(k) plan.