Technical Customer Success Manager USA · Full-time · Intermediate

Driivz; United States; In loco; USD 100.000 - 140.000; Tempo pieno

Descrizione del lavoro

Driivz is seeking a Technical Customer Success Manager to own strategic enterprise relationships, drive adoption, and ensure value realization across the platform. You will engage with executive and technical stakeholders to align business outcomes with technical capabilities.

The role requires management of complex API integrations and collaboration with product, engineering, and support teams to ensure successful outcomes and long-term growth.

Competenze

• 4+ years in customer success or technical account management within a SaaS environment.
• Experience owning large enterprise accounts with high-value ARR.
• Strong technical with REST APIs and integrations across complex platforms.

Mansioni

• Own a portfolio of strategic enterprise customers and drive adoption and retention.
• Serve as trusted advisor to business and technical stakeholders.
• Lead business reviews, technical reviews, and roadmap discussions.
• Guide customers through API integrations, data flows, and authentication patterns.
• Coordinate cross-functional teams to resolve escalations and ensure success.
• Deliver technical and functional training to customer teams.

Conoscenze

Customer Success

Technical Account Management

Solutions Consulting

SaaS

APIs

REST APIs

Enterprise Accounts

Stakeholder Management

Descrizione del lavoro

## Technical Customer Success ManagerUSA · Full-time · Intermediate#### About The Position**About the Role**Driivz is looking for a **Technical Customer Success Manager (Technical CSM)** to own and develop relationships with strategic enterprise customers.This role combines **customer leadership, technical expertise, and business ownership**. The Technical CSM will serve as a trusted advisor to customers, helping them maximize the value of the Driivz platform while ensuring successful adoption, integrations, and long-term growth.The ideal candidate has experience managing **large enterprise accounts and significant ARR**, is comfortable working with APIs and complex SaaS platforms, and can translate technical concepts into clear business outcomes.**Key Responsibilities**Own the relationship with a portfolio of **strategic enterprise customers**, including large and complex accounts with significant ARR.Act as the customer’s **trusted advisor and primary point of contact**, developing strong relationships with both business and technical stakeholders.Understand each customer’s business objectives, technical environment, and success criteria and build plans to drive adoption and measurable value.Lead regular customer engagements, including business reviews, technical reviews, roadmap discussions, and success planning.Drive customer retention, satisfaction, adoption, and growth while proactively identifying risks and opportunities.Develop a strong understanding of the **Driivz platform, architecture, APIs, integrations, and technical capabilities**.Guide customers through technical discussions involving **APIs, integrations, data flows, authentication, and third-party systems**.Partner with Product, R&D, Support, Operations, and other internal teams to manage technical challenges and ensure successful customer outcomes.Lead and coordinate complex customer issues and escalations, ensuring clear communication, ownership, and follow-through.Deliver **technical and functional training** to customers, enabling their teams to effectively use and manage the Driivz platform.Identify knowledge gaps and create or improve training materials, best practices, and customer enablement processes.Translate customer requirements and feedback into actionable input for Product and R&D.Become a subject-matter expert on Driivz solutions and the broader EV charging ecosystem.**Requirements**4+ years of experience in **Customer Success, Technical Account Management, Solutions Consulting, or a similar customer-facing technical role** within a SaaS or technology company.Proven experience owning and developing **large enterprise accounts and high-value ARR portfolios**.Strong customer orientation with the ability to build trusted relationships with technical, operational, and executive stakeholders.Strong technical aptitude and experience working with **REST APIs, integrations, and complex software platforms**.Ability to understand technical architecture and troubleshoot issues across multiple systems and stakeholders.Experience leading customer meetings, technical discussions, workshops, and training sessions.Excellent communication and presentation skills, with the ability to explain complex technical topics to both technical and non-technical audiences.Strong ownership mentality and ability to independently manage multiple strategic customers, priorities, and escalations.Experience collaborating with Product, Engineering/R&D, Support, Sales, and other cross-functional teams.**Nice to Have**Experience in **EV charging, e-mobility, energy, utilities, or related industries**.Familiarity with EV charging standards and protocols such as **OCPP and OCPI**.Experience with roaming, payments, energy management, or charging-network operations.Experience working with enterprise-scale, mission-critical SaaS platforms.**What Success Looks Like**A successful Technical CSM at Driivz combines **customer advocacy with technical credibility**. You can sit with a customer’s executive team and discuss business outcomes, then join their technical team and confidently discuss an API integration or platform challenge.You take ownership of your customers, understand their business and technology, proactively identify risks and opportunities, and make sure they are getting measurable value from Driivz.