Technical Customer Success Manager - SaaS & Enablement

911Cellular Technologies; Cleveland (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

A prominent safety communications company is seeking a Client Success Manager in Cleveland, Ohio. The role involves managing client relationships, providing technical support, and optimizing resource usage. Ideal candidates will have 3-5+ years in customer success, preferably in SaaS, along with strong technical proficiency in CRM tools. The position offers an opportunity to enhance client satisfaction through effective communication and resource management.

Qualifications

• 3-5+ years in Customer Success or Account Management, preferably in SaaS.
• Experience with high-volume customer support across various sectors.
• Hands-on CRM experience, particularly with HubSpot.

Responsibilities

• Act as primary point of contact, ensuring ease of use of solutions.
• Resolve client issues rapidly and efficiently.
• Manage the Knowledge Base and author monthly newsletters.

Skills

Customer Success

Technical Adaptability

Problem-Solving

Communication

Documentation

Education

Bachelor’s degree or equivalent practical experience

Tools

HubSpot

Google Suite

Job description

A prominent safety communications company is seeking a Client Success Manager in Cleveland, Ohio. The role involves managing client relationships, providing technical support, and optimizing resource usage. Ideal candidates will have 3-5+ years in customer success, preferably in SaaS, along with strong technical proficiency in CRM tools. The position offers an opportunity to enhance client satisfaction through effective communication and resource management.