Technical Customer Success Manager (New York)

Merkle Science; New York (NY); On-site; USD 20,000 - 40,000; Full time

Benefits offered by this job

Flexible time off

Health insurance

Learning & development initiatives

Job summary

Merkle Science is seeking an experienced Account Manager in New York to build long-term relationships with clients and ensure the successful delivery of solutions. The role requires at least 4 years of account management experience and offers flexible time off, health insurance, and opportunities for career growth.

The ideal candidate will have proven sales skills and the ability to manage key accounts effectively while navigating the fast-paced world of cryptocurrency. Join our team and contribute to our mission of ensuring safe cryptocurrency transactions.

Qualifications

• At least 4+ years of prior account management experience.
• Previous crypto/blockchain experience a plus.
• Proven sales track record.

Responsibilities

• Be the primary point of contact and build long-term relationships with clients.
• Ensure timely and successful delivery of solutions according to customer needs.
• Monitor and analyze client's usage of our product.

Skills

Account management

Relationship management

Problem solving

Sales

Job description

About Merkle Science

Merkle Science provides blockchain transaction monitoring and intelligence solutions for web3 companies, digital asset service providers, financial institutions, law enforcement and government agencies to detect, investigate, and prevent illicit use of cryptocurrencies. Our vision is to make cryptocurrencies safe and provide infrastructure for the safe and compliant growth of cryptocurrencies.

Merkle Science is headquartered in New York with offices in Singapore, Bangalore and London. The team has combined experience across Bank of America, Paypal, Luno, Thomson Reuters and Amazon. The company has raised over $27M from SIG, Beco, Republic, DCG, Kenetic, GGV and several others.

$20,000 - $40,000 a year

What You Will Do

• Be the primary point of contact and build long-term relationships with clients.
• Client champion within Merkle Science who will work closely with the product team to advocate for key requirements of customers and identify new opportunities.
• Develop a trusted advisor relationship with key accounts, client stakeholders and executive sponsors.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Forecast and track key account metrics.
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests.
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
• Monitor and analyze client’s usage of our product in order to be proactive if utilization drops.
• Responsible for working with the Sales team to onboard and integrate new clients and develop existing client relationships.
• Responsible for product adoption and in turn, client retention.
• Liaise between the client and internal teams to advocate on the clients’ behalf.

What You Should Have

• At least 4+ years of prior Account management experience.
• Previous crypto/blockchain experience a big plus but not necessary.
• Previous compliance/finance experience also a big plus.
• Proven sales track record.
• Exceptionally strong relationship and people management capabilities.
• A creative problem solver, results driven and self-motivated.
• Possesses a resilient personality, proactive and reacts well under pressure.
• Ability to handle changing requirements and unforeseen issues as they arise, rapidly and positively in a timely manner.

Well Being, Compensation and Benefits

We care about your well-being. Along with excellent health insurance, we offer flexible time off, learning & development initiatives and hours that are designed to provide work/life balance. We regularly host team-building sessions and encourage discussions around mental health.

We reward talent and believe in acknowledging people for their contributions. We offer industry-leading compensation, along with generous equity. As a rapidly growing business, there are endless opportunities to grow your career with Merkle Science.