Senior Technical CS Leader — Growth & Strategy

Port.io; Boston (MA); Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary & equity

Hybrid work in Austin or Boston

Engineering-friendly product

Job summary

Port.io, a leading SDLC platform, seeks a Senior Manager, Technical Customer Success to own team performance and growth. You will lead 8 TSMs and scale to 12, shaping onboarding, adoption, reviews, renewals, and expansions with a data-driven, commercial mindset.

You will collaborate with engineering executives and cross‑functional partners to drive strategic outcomes. You will coach, build programs, and place a strong emphasis on customer value, risk management, and scalable processes as Port.io

Qualifications

• 7+ years in a technical, customer-facing role at a SaaS company.
• 3+ years managing technical, customer-facing teams with hiring and development experience.
• Credible in conversations with platform engineers and executives; strong DevOps and cloud-native foundations.
• Data-driven, metrics-led mindset with a commercial focus on retention and expansion.
• Excellent written and verbal communication across all levels, from engineers to executives.
• Curiosity about AI tooling and developer workflows; eager to learn and adapt.

Responsibilities

• Lead and grow a team of 8 TSMs toward 12, owning performance and development.
• Define and optimize playbooks for onboarding, adoption, reviews, renewals, and expansions.
• Engage with engineering executives and CTOs to align value with business outcomes.
• Collaborate cross-functionally with Account Execs, Solutions Architecture, Product, Engineering, and Marketing.

Skills

7+ years tech-cust

3+ yrs team mgmt

Cloud-native

Kubernetes

CI/CD

IaC

Data-driven metrics

Strong communication

Commercial instincts

AI curiosity

Tools

Internal developer portals

Platform engineering tools

Developer experience products

Job description

Port.io, a leading SDLC platform, seeks a Senior Manager, Technical Customer Success to own team performance and growth. You will lead 8 TSMs and scale to 12, shaping onboarding, adoption, reviews, renewals, and expansions with a data-driven, commercial mindset.

You will collaborate with engineering executives and cross‑functional partners to drive strategic outcomes. You will coach, build programs, and place a strong emphasis on customer value, risk management, and scalable processes as Port.io