Strategic Enterprise Account Manager - Renewals & Growth

Team8; Boston (MA); On-site; Confidential; Full time

Job summary

Port is the pioneering Agentic Engineering Platform uniting people, agents, and infrastructure for engineering organizations. As an Account Manager for Port, you will own a book of Enterprise and Mid-Market customers, driving renewals and expansions while collaborating with Sales, Customer Success, and Product to maximize value and revenue.

You will thrive in post-sale ownership, manage complex multi-stakeholder relationships, translate product adoption into renewals and upsells, and serve as a

Qualifications

• 5+ years in Account Management or Customer Success with commercial ownership.
• Proven track record of owning renewals and expansion targets with measurable ARR/NRR impact.
• Experience managing complex multi-stakeholder accounts and negotiating commercial agreements.
• Comfort carrying a quota and forecasting revenue across renewal and expansion pipelines.
• Strong executive presence with the ability to influence senior stakeholders.
• Experience in B2B SaaS; familiarity with developer tools, DevOps, or technical products is a strong plus.

Responsibilities

• Own a quota-carrying book of business, driving renewals, expansion ARR, and net revenue retention (NRR).
• Lead renewal and expansion motion end-to-end, including forecasting, deal strategy, and contract negotiations.
• Identify and close upsell and cross-sell opportunities through account planning and understanding customer needs.
• Build relationships with economic buyers and executive stakeholders, serving as a trusted advisor.
• Partner with Sales and Customer Success to drive adoption, mitigate renewal risk, and execute expansion strategies.
• Translate product usage and outcomes into clear business value tied to commercial outcomes.
• Collaborate with Product, Sales, and Support to deliver a seamless post-sale experience.
• Act as the voice of the customer, sharing feedback that informs product direction and expansion strategy.

Skills

Account management

Customer success

Forecast revenue

Executive presence

SaaS sales

Job description

Port is the pioneering Agentic Engineering Platform uniting people, agents, and infrastructure for engineering organizations. As an Account Manager for Port, you will own a book of Enterprise and Mid-Market customers, driving renewals and expansions while collaborating with Sales, Customer Success, and Product to maximize value and revenue.

You will thrive in post-sale ownership, manage complex multi-stakeholder relationships, translate product adoption into renewals and upsells, and serve as a