Senior Director, Technical Customer Success

Port.io; Austin (TX); Hybrid; USD 160,000 - 230,000; Full time

Benefits offered by this job

Hybrid schedule in Austin/Boston

Competitive salary and equity

Full benefits

Job summary

Port.io is seeking a Senior Manager, Technical Customer Success to lead a growing team of TSMs. You will own team performance, growth, and operations, reporting to the VP of Customer Experience.

You will coach senior contributors, manage risk across a diverse portfolio, and build scalable programs for a fast-growing enterprise customer base. You will collaborate with executives and cross-functional partners to ensure value realization, renewals, and expansions while maintaining high customer

Qualifications

• 7+ years in a technical, customer-facing role at a SaaS company.
• 3+ years managing technical customer-facing teams.
• Credible in conversations with engineers and executives.
• Experience building programs like onboarding, playbooks, and escalation paths.
• Data-driven approach to metrics and decision making.

Responsibilities

• Lead and develop a team of 8 TSMs with growth toward 12, shaping performance and culture.
• Define and improve plays for onboarding, adoption, reviews, renewals and expansion.
• Engage with engineering executives and CTOs around renewals and expansions.
• Collaborate with Account Executives, Solutions Architecture, Product and Marketing.

Skills

Technical leadership

Customer success

DevOps basics

Data-driven decisions

Executive communication

Cross-functional collab

Tools

CI/CD

Kubernetes

IaC

Cloud platforms

Job description

Port.io is seeking a Senior Manager, Technical Customer Success to lead a growing team of TSMs. You will own team performance, growth, and operations, reporting to the VP of Customer Experience.

You will coach senior contributors, manage risk across a diverse portfolio, and build scalable programs for a fast-growing enterprise customer base. You will collaborate with executives and cross-functional partners to ensure value realization, renewals, and expansions while maintaining high customer