Strategic Account Manager, Enterprise SaaS Growth

Port.io; Boston (MA); On-site; USD 120,000 - 190,000; Full time

Job summary

Port.io is seeking a Strategic Account Manager to drive customer success, expansion and retention across the full lifecycle. You will own post-sale adoption, engage executive stakeholders, and position Port as the strategic solution to complex platform engineering challenges.

You will build and manage renewal strategies, drive multi-threaded deals, and surface expansion opportunities before customers recognize them. This role requires strong leadership and a proven SaaS track record.

Qualifications

• 5+ years in Account Management or post-sale SaaS sales.
• Proven renewals and expansion targets with ARR/NRR impact.
• Experience managing multi-stakeholder accounts and negotiations.
• Strong executive presence with the ability to influence economic buyers.

Responsibilities

• Own renewal strategy and 12-month expansion pipeline.
• Build multi-threaded executive relationships across CTO, VP Eng, DevOps, Finance.
• Drive adoption from day one and establish usage metrics for rapid ROI.
• Diagnose platform engineering challenges and position Port as a strategic solution.
• Lead cross-functional customer success teams to ensure documented, achievable success plans.
• Identify churn risk signals early and intervene with executive reviews or strategic partnerships.
• Shape product and go-to-market strategy with customer intelligence for Port.

Skills

Executive presence

Quota carrying

Forecasting revenue

Stakeholder management

SaaS familiarity

Enterprise/Mid-Market experience

Job description

Port.io is seeking a Strategic Account Manager to drive customer success, expansion and retention across the full lifecycle. You will own post-sale adoption, engage executive stakeholders, and position Port as the strategic solution to complex platform engineering challenges.

You will build and manage renewal strategies, drive multi-threaded deals, and surface expansion opportunities before customers recognize them. This role requires strong leadership and a proven SaaS track record.