Head of Technical Customer Success & Growth

Team8; Austin (TX); Hybrid; USD 150,000 - 210,000; Full time

Benefits offered by this job

Equity

Full benefits

Hybrid schedule (Austin, TX & Boston,

Job summary

Port in Austin, TX is seeking a Senior Manager, Technical Customer Success. You will lead a team of 8 Technical Customer Success Managers, own performance, growth, and operations, reporting to the VP of Customer Experience.

As we scale to 12, you’ll coach, set programs, and manage risk across the portfolio. You will design playbooks for onboarding, adoption, business reviews, renewals, and expansion; define metrics; identify patterns; build scalable processes; ensure autonomy within a

Qualifications

• 7+ years in a technical, customer-facing role at a SaaS company.
• 3+ years managing technical, customer-facing teams.
• Strong foundation in DevOps, platform engineering, and cloud-native environments.
• Experience building scalable onboarding and success programs.
• Data-driven approach with defined metrics.
• Strong commercial instincts for retention and expansion.
• Excellent communication across engineers and executives.
• Curiosity about AI in developer tooling.

Responsibilities

• Lead 8 TSMs with performance and growth responsibility.
• Build team culture focused on high standards and customer care.
• Define and improve playbooks for onboarding, adoption, renewals, and expansion.
• Collaborate with Account Executives, Solutions Architecture, Product, and Marketing.
• Engage with executives at key accounts on renewals, expansions, and risk management.

Skills

Leadership

Tech Cred

DevOps

Cloud Native

Program Building

Data Driven

Commercial Mindset

Executive Communication

Team Coaching

Hiring & Mentoring

Job description

Port in Austin, TX is seeking a Senior Manager, Technical Customer Success. You will lead a team of 8 Technical Customer Success Managers, own performance, growth, and operations, reporting to the VP of Customer Experience.

As we scale to 12, you’ll coach, set programs, and manage risk across the portfolio. You will design playbooks for onboarding, adoption, business reviews, renewals, and expansion; define metrics; identify patterns; build scalable processes; ensure autonomy within a