Senior FinOps & Cloud Cost Success Manager (Remote)

Vantage; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Vantage, a cloud cost transparency platform based in the United States, is expanding the customer success team. The role focuses on onboarding, adoption, value reviews, and renewals, serving as the main contact after sales.

You will act as a subject-matter expert for customers, spanning growth-stage startups to large enterprises, ensuring they maximize value from Vantage and achieve cost optimization goals.

Qualifications

• 5+ years of customer-centric experience in a Customer Success or Technical Account Manager role across B2B tech or SaaS.
• Strong written and verbal communication with ability to tailor messaging to CTOs, VPs of Engineering/Infrastructure, and DevOps.
• Experience with FinOps cloud cost management solutions.
• Bias for action and comfort with ambiguity in dynamic environments.
• Ability to manage a wide portfolio of accounts from SMB to large enterprises.
• High emotional intelligence and ability to empathize with customers.
• Kind and collaborative team player.

Responsibilities

• Own and lead the complete lifecycle of post-sale customer engagement, including onboarding, adoption, value reviews, and renewal playbooks.
• Become a trusted advisor to Vantage customers to maximize the value of the solution.
• Advocate for the customer voice within Vantage to drive timely resolutions and feature requests.
• Engage effectively across multiple levels of customer organizations to support multi-threaded engagement.

Skills

Customer success

Communication

Stakeholder management

Emotional intelligence

Empathy

Tools

FinOps tools

Job description

Vantage, a cloud cost transparency platform based in the United States, is expanding the customer success team. The role focuses on onboarding, adoption, value reviews, and renewals, serving as the main contact after sales.

You will act as a subject-matter expert for customers, spanning growth-stage startups to large enterprises, ensuring they maximize value from Vantage and achieve cost optimization goals.