Technical Customer Success Engineer — Higher Ed

Doist; United States; Remote; USD 100,000 - 140,000; Full time

Job summary

Element451 is seeking a Customer Success Engineer to bring deep technical expertise to post-sale engagements in higher education CRM. You will support handoffs from Implementation, empower AMs with platform knowledge, and lead technical discovery to translate customer needs into concrete solutions.

You will own escalations, facilitate technical sessions with Enrollment Ops and IT, and build reusable enablement assets to scale the CS team’s capabilities.

Qualifications

• 4–7 years in a technical, customer-facing role in B2B SaaS.
• Direct experience with a higher education CRM and its workflows.
• Strong technical discovery and requirement-gathering.
• Excellent communicator who can explain technical concepts to non-technical audiences.

Responsibilities

• Own implementation-to-CS handoff quality and coordinate with Implementation.
• Serve as the primary technical resource for the AM team and support post-go-live needs.
• Lead technical discovery on post-go-live needs and translate pain into concrete requirements.
• Coordinate with Support and Engineering on issues requiring product-level investigation.
• Develop and document best-practice patterns and maintain enablement assets.
• Act as the triage point for post-go-live needs and route Tier 1 vs Tier 2 appropriately.

Skills

Technical communication

CRM configuration

API literacy

Discovery skills

Stakeholder coordination

Ownership & reliability

Education CRM familiarity

Tools

Salesforce Education Cloud

CRM configuration

Workflow design

Job description

Element451 is seeking a Customer Success Engineer to bring deep technical expertise to post-sale engagements in higher education CRM. You will support handoffs from Implementation, empower AMs with platform knowledge, and lead technical discovery to translate customer needs into concrete solutions.

You will own escalations, facilitate technical sessions with Enrollment Ops and IT, and build reusable enablement assets to scale the CS team’s capabilities.