Senior Technical CS Engineer — Enablement & Solutions

Element451; United States; On-site; USD 110,000 - 165,000; Full time

Job summary

Element451 is an AI-native CRM and agent platform built for higher education. The AM team relies on a technically capable CS engineering layer to speed resolutions and deliver confident answers. This role drives handoffs, enables the CS team, and shapes technical discoverability for post-go-live success.

You will lead handoffs between Implementation and CS, coach AMs on platform fundamentals, and develop scalable enablement assets to raise the team's technical floor over time.

Qualifications

• 4–7 years in a technical, customer-facing role in B2B SaaS.
• Direct experience with a higher education CRM and its workflows (e.g., Element451, Slate, Salesforce Education Cloud) preferred.
• Strong technical discovery skills: translate vague pain into concrete requirements.
• Deep command of CRM configuration thinking: objects, fields, workflows, reporting implications.
• API literacy to discuss integrations with IT teams; not required to build them.
• Excellent communicator who makes technical concepts accessible to non-technical audiences.

Responsibilities

• Own technical handoffs from Implementation to CS to reduce risk and ambiguity.
• Serve as the primary technical resource for the AM team: platform questions, configurations, and troubleshooting.
• Join customer calls for major changes to ensure outcomes meet expectations.
• Coach AMs on platform fundamentals, AI agent logic, and integration concepts.

Skills

Customer-facing role

Technical discovery

CRM configuration thinking

API literacy

Effective communicator

Coaching mindset

Ownership mindset

Job description

Element451 is an AI-native CRM and agent platform built for higher education. The AM team relies on a technically capable CS engineering layer to speed resolutions and deliver confident answers. This role drives handoffs, enables the CS team, and shapes technical discoverability for post-go-live success.

You will lead handoffs between Implementation and CS, coach AMs on platform fundamentals, and develop scalable enablement assets to raise the team's technical floor over time.