Customer Success Engineer — Data-Driven & Cross-Functional

Hightouch; New York (NY); On-site; USD 85,000 - 110,000; Full time

Job summary

Hightouch is seeking a Customer Success Engineer who will work directly with users to ensure they extract maximum value from the platform. You will engage via Intercom, Slack, phone, or email and read API docs to understand integrations with CRMs, ESPs, ERPs, and other SaaS tools.

Ideal candidates have 2+ years in customer-facing roles, a technical background, and strong SQL, communication, and collaboration skills.

Qualifications

• 2+ years in a customer-facing role (not necessarily technical).
• Technical background either through experience or education.
• Conversant in SQL or willing to learn the basics and a few more advanced topics.
• Strong discovery and interpersonal skills.
• Intellectual curiosity, high ambition, and humility.
• Excellent verbal and written communication skills.
• Ability to adapt to an ever-changing work environment.
• Thorough understanding of the technology industry and its players.

Responsibilities

• Work directly with all users to ensure they can get the most value from the platform.
• Answer questions in Intercom, Slack, on the phone, or through email.
• Read API documentation and understand how standard SaaS tools work with data.
• Collaborate with Technical Account Managers, Solutions Engineers, Marketing, Engineering, and Operations.

Skills

Customer-facing experience

SQL knowledge

Communication skills

Problem solving

Team collaboration

Adaptability

Tools

Intercom

Slack

Job description

Hightouch is seeking a Customer Success Engineer who will work directly with users to ensure they extract maximum value from the platform. You will engage via Intercom, Slack, phone, or email and read API docs to understand integrations with CRMs, ESPs, ERPs, and other SaaS tools.

Ideal candidates have 2+ years in customer-facing roles, a technical background, and strong SQL, communication, and collaboration skills.