Technical Customer Success Coordinator

Numeris; United States; A distancia; USD 42.000 - 66.000; Jornada completa

Descripción de la vacante

Numeris is seeking a capable support professional to handle first-line technical support for Instar and other Numeris products. The role involves troubleshooting errors, Windows paths, permissions, and software installation, with escalation for complex issues and meticulous ticket documentation.

Additionally, you will support Reporting & Insights with recurring reports and dashboards, update reports through documented processes, ensure quality checks, and cover reporting schedules when analysts

Formación

• Experience providing first-line technical support.
• Strong troubleshooting and problem-solving abilities.
• Ability to document issues and ticket progress clearly.

Responsabilidades

• Provide first-line technical support for Instar and Numeris products.
• Troubleshoot errors, Windows paths, permissions, and software installation.
• Escalate complex issues and maintain clear ticket documentation.

Conocimientos

Technical support

Troubleshooting

Ticket documentation

Onboarding coordination

Descripción del empleo

Numeris is seeking a capable support professional to handle first-line technical support for Instar and other Numeris products. The role involves troubleshooting errors, Windows paths, permissions, and software installation, with escalation for complex issues and meticulous ticket documentation.

Additionally, you will support Reporting & Insights with recurring reports and dashboards, update reports through documented processes, ensure quality checks, and cover reporting schedules when analysts