Instrumentation Support Specialist — Technical Troubleshooter

TSI Incorporated; Shoreview (MN); Hybrid; USD 66,000 - 76,000; Full time

Benefits offered by this job

Health Insurance

401(k) Match

Paid Time Off

Professional development opportunities

Job summary

TSI Incorporated is seeking an Instrumentation Technical Support Specialist I to provide technical assistance to customers, partners, and internal teams. You will troubleshoot instrument issues, answer questions, and deliver pre- and post-sales support primarily by phone and email, focusing on instrumentation in Critical Environments and Energy and Comfort value streams.

You will install and support firmware, software, hardware, and drivers within Windows environments, read electrical diagrams,

Qualifications

• Two-year technical or associate degree and a minimum of one year of experience in technical support, customer support or related field.
• In lieu of a degree, a minimum of three years of experience in a contact center, technical sales, applications engineering or field support is required.
• Associate degree in Electrical Engineering Technology or a closely related field.
• Experience in technical sales, applications engineering or field service support experience – HVAC and/or electrical knowledge highly valued.
• Experience using CRM systems and related best practices.

Responsibilities

• Provide technical support to customers, channel partners, OEMs, RSMs and other TSI offices via phone and email.
• Install and support TSI firmware, software, hardware, and drivers on Windows systems.
• Read electrical diagrams and understand low-voltage installation and load calculations.
• Coordinate with departments to resolve issues and close service cycles.
• Document customer interactions and complaints in CRM.

Skills

Active listening

Customer service

Verbal communication

Written communication

Multitasking

Time management

Team collaboration

Technical aptitude

CRM familiarity

Education

Associate degree in Electrical Engineering Technology

Two-year technical or associate degree

Tools

CRM software

Windows OS

Microsoft Office

Job description

TSI Incorporated is seeking an Instrumentation Technical Support Specialist I to provide technical assistance to customers, partners, and internal teams. You will troubleshoot instrument issues, answer questions, and deliver pre- and post-sales support primarily by phone and email, focusing on instrumentation in Critical Environments and Energy and Comfort value streams.

You will install and support firmware, software, hardware, and drivers within Windows environments, read electrical diagrams,