Technical Customer Solutions Specialist

1st Network Solutions; Suwanee (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

1st Network Solutions in Suwanee, GA is hiring a full-time Technical Customer Service Representative. You will act as the main technical contact for customers, assisting with product selection, applications, and installation guidance, and coordinating with Engineering for issue resolution.

This role emphasizes strong problem solving, mechanical aptitude, and the ability to interpret technical drawings and specifications.

Qualifications

• Understands industrial products and applications.
• Excellent customer relationship skills.
• Strong technical problem solving and analytical abilities.
• Ability to interpret technical specifications and drawings.
• Clear verbal and written communication.

Responsibilities

• Serve as the primary technical point of contact for product selection and applications.
• Assist customers with troubleshooting and coordinate with Engineering.
• Interpret customer specs and drawings to ensure correct orders.
• Coordinate with Engineering and Product Management on custom requests.
• Manage orders through lifecycle with accuracy and timely fulfillment.

Skills

Technical support

Customer service

Communication

Analytical thinking

Mechanical aptitude

Tools

CRM software

Job description

1st Network Solutions in Suwanee, GA is hiring a full-time Technical Customer Service Representative. You will act as the main technical contact for customers, assisting with product selection, applications, and installation guidance, and coordinating with Engineering for issue resolution.

This role emphasizes strong problem solving, mechanical aptitude, and the ability to interpret technical drawings and specifications.