Industrial Technical Support Specialist

Habasit; Suwanee (GA); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Habasit in Suwanee, GA is seeking a Customer Care Representative who blends technical aptitude with exceptional service to support customers through the order lifecycle, provide product guidance, and coordinate with engineering and manufacturing teams.

You will handle quotes, troubleshoot technical issues, interpret drawings and BOMs, manage orders, and ensure on-time delivery while maintaining ERP data integrity and strong customer relationships.

Qualifications

• Vocational or associate degree in a technical field.
• 3–5 years in customer service or technical support.
• Experience with industrial products or manufacturing preferred.
• Experience with ERP and CRM systems.

Responsibilities

• Serve as primary technical contact for product selection and installation guidance.
• Coordinate with Engineering and Technical Services to troubleshoot issues.
• Review orders for accuracy and align with product specs.
• Prepare quotations and product recommendations for customers.
• Communicate order status and lead times to stakeholders.
• Maintain ERP data integrity and documentation.

Skills

Technical aptitude

Customer service

ERP systems

CRM experience

Communication

Multitasking

Documentation

Problem solving

Education

Vocational Certificate or Associate's degree in a technical discipline

Tools

Epicor ERP

SAP CRM

SugarCRM

Salesforce

Job description

Habasit in Suwanee, GA is seeking a Customer Care Representative who blends technical aptitude with exceptional service to support customers through the order lifecycle, provide product guidance, and coordinate with engineering and manufacturing teams.

You will handle quotes, troubleshoot technical issues, interpret drawings and BOMs, manage orders, and ensure on-time delivery while maintaining ERP data integrity and strong customer relationships.