Tech Support Specialist, SaaS (Level I)

PossibleNow, Inc; Duluth (GA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Great teamwork atmosphere

Flexible work environment

Health, dental, and vision insurance

401K plan with Company Match

Paid Time Off

Paid Company Holidays

Job summary

PossibleNow, Inc in Duluth, Georgia is seeking a Customer Support Specialist Level 1 to join their growing technology organization. This position focuses on delivering outstanding customer experience across their SaaS product suite, serving as the first point of contact for customers.

The ideal candidate will have a strong technical problem-solving ability and excellent communication skills, supporting customers through onboarding and troubleshooting efforts. PossibleNow offers a collaborative atmosphere with competitive benefits and opportunities for career development.

Qualifications

• High school diploma or GED required; associate or bachelor’s degree in a related field preferred.
• Ability to quickly learn and adapt to new software platforms, tools, and technologies.
• Experience with monitoring, troubleshooting, or diagnostic tools.

Responsibilities

• Create and maintain customer accounts and access configurations.
• Support customer onboarding and deliver product training.
• Monitor, troubleshoot, and resolve customer issues in a timely manner.

Skills

Customer Service Skills

Technical Problem Solving

Communication Skills

Adaptability to Software Platforms

Education

High school diploma or GED

Associate or bachelor's degree in a related field

Tools

Domo

Microsoft Dynamics CRM

Splunk

Postman

SFTP clients

Job description

PossibleNow, Inc in Duluth, Georgia is seeking a Customer Support Specialist Level 1 to join their growing technology organization. This position focuses on delivering outstanding customer experience across their SaaS product suite, serving as the first point of contact for customers.

The ideal candidate will have a strong technical problem-solving ability and excellent communication skills, supporting customers through onboarding and troubleshooting efforts. PossibleNow offers a collaborative atmosphere with competitive benefits and opportunities for career development.