Technical Support Advisor – Cash Validation & Tech

Innovative Technology Ltd; Atlanta (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid Vacation

401(k)

Health Insurance

Dental Insurance

Vision Insurance

Informal dress code

Personal growth opportunities

Job summary

Innovative Technology is seeking an experienced Customer Support Advisor to join our site-based US team in Suwanee, Atlanta. You will deliver first-line technical support to US customers across mechanical, electrical, and software issues, ensuring fast resolution.

The role emphasizes excellent communication, meticulous documentation, and the ability to manage multiple tasks under tight deadlines while supporting an international customer base and contributing to product quality.

Qualifications

• Significant hands-on experience in a customer-facing role, preferably in technical support.
• Ability to explain complex technical information clearly to diverse customers.
• Strong organization and attention to detail with documentation processes.

Responsibilities

• Provide first-line support to US customers troubleshooting a broad range of technical issues.
• Learn and advise on mechanical, electrical and software installations.
• Investigate faults and escalate to engineers when needed.
• Maintain timely responses and manage multiple tasks to meet deadlines.

Skills

Customer service

Technical support

Problem solving

Communication

Documentation

Job description

Innovative Technology is seeking an experienced Customer Support Advisor to join our site-based US team in Suwanee, Atlanta. You will deliver first-line technical support to US customers across mechanical, electrical, and software issues, ensuring fast resolution.

The role emphasizes excellent communication, meticulous documentation, and the ability to manage multiple tasks under tight deadlines while supporting an international customer base and contributing to product quality.