Parts Solutions Specialist – Customer & Technical Support

Control Southern; Suwanee (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

Control Southern in Suwanee, Georgia is seeking a Parts Specialist to provide technical and customer service support for aftermarket parts. This role involves managing customer inquiries, preparing quotations, and ensuring a smooth order process. The ideal candidate should have strong communication skills, experience with ERP and CRM systems, and a dedication to customer satisfaction.

Join a collaborative team and contribute to delivering exceptional service and solutions to enhance operational efficiency.

Qualifications

• Experience with customer service or sales support in a technical field.
• Strong capability to manage multiple tasks in a fast-paced environment.
• Ability to analyze customer needs and recommend effective solutions.

Responsibilities

• Serve as primary contact for aftermarket parts inquiries and orders.
• Prepare competitive quotations and actively follow up to secure business.
• Utilize product knowledge to recommend replacement parts and advise on maintenance.

Skills

Customer service mindset

Communication skills

Organizational skills

Microsoft Office proficiency

Education

Associate degree or high school diploma with experience

Tools

ERP and CRM systems (IFS, Salesforce)

Job description

Control Southern in Suwanee, Georgia is seeking a Parts Specialist to provide technical and customer service support for aftermarket parts. This role involves managing customer inquiries, preparing quotations, and ensuring a smooth order process. The ideal candidate should have strong communication skills, experience with ERP and CRM systems, and a dedication to customer satisfaction.

Join a collaborative team and contribute to delivering exceptional service and solutions to enhance operational efficiency.