Technical Customer Solutions & Quotes Expert

Kelco Industries; Illinois; On-site; USD 32,000 - 37,000; Full time

Job summary

Kelco Industries in Woodstock, IL, is seeking a Technical Customer Solutions Specialist to serve as the main point of contact for customers, review specifications, prepare quotations, and process orders. You will coordinate with Engineering, Purchasing, Production, and Logistics to ensure accurate requirements, timely delivery, and adherence to pricing guidelines.

You will enter orders, verify part numbers and delivery details, monitor status, and resolve discrepancies with internal teams.

Qualifications

• High school diploma or equivalent required; associate degree in business, manufacturing, engineering technology, or a related field preferred
• Two to five years of inside sales, account support, Customer service, or order management in a manufacturing environment preferred
• Experience with industrial fasteners, cold-formed components, precision-manufactured products, or related industrial products strongly preferred
• Experience reviewing customer drawings, technical specifications, or engineering documentation preferred
• Experience With ERP/business systems and Microsoft Office preferred

Responsibilities

• Serve as the primary point of contact for assigned customers, promptly and professionally to inquiries by phone and email
• Review requests for quotation, customer drawings, engineering specifications, and other technical requirements
• Prepare accurate and competitive quotations using established pricing guidelines, calculating appropriate margins while supporting company profitability expectations
• Enter and customer orders, verifying part numbers, materials, quantities, pricing, tolerances, and delivery requirements
• Coordinate with Engineering to confirm product specifications, manufacturing capabilities, and technical requirements
• Work with Purchasing and Production to confirm material availability, production capacity, lead times, and delivery dates
• Monitor open orders and communicate timely updates regarding production status, delivery schedules, and potential delays
• Proactively identify and resolve order, pricing, billing, scheduling, and delivery discrepancies in coordination with the appropriate internal departments
• Follow up on outstanding quotations and customer inquiries to support business opportunities and maintain strong customer relationships
• Review customer purchase orders and related documentation for accuracy and alignment with quoted requirements
• Maintain accurate Customer profiles, quotation activity, order information, and historical part records within company systems
• Perform other duties and special projects as assigned

Skills

Safety Awareness

Customer Focus

Technical Aptitude

Communication

Attention to Detail

Commercial Awareness

Organization & Prioritization

Problem Solving

Collaboration

Accountability

Adaptability

Professionalism

Education

High school diploma

Associate degree in business/manufacturing/engineering tech

Job description

Kelco Industries in Woodstock, IL, is seeking a Technical Customer Solutions Specialist to serve as the main point of contact for customers, review specifications, prepare quotations, and process orders. You will coordinate with Engineering, Purchasing, Production, and Logistics to ensure accurate requirements, timely delivery, and adherence to pricing guidelines.

You will enter orders, verify part numbers and delivery details, monitor status, and resolve discrepancies with internal teams.