Technical Customer Service Specialist (Manufacturing)

renishaw; West Dundee (IL); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health benefits

401K plan with company match

Paid holidays

Employee assistance program

Job summary

Renishaw is seeking a Customer Service Representative in the United States to process orders and quotes across fax, mail, email, phone, and web chat. You will coordinate deliveries, provide product details, and assist customers and Sales Managers with information and timelines.

The role emphasizes accuracy, communication, multitasking, and relationship-building with customers while supporting manufacturing technology and ERP/CRM workflows.

Qualifications

• High school diploma required.
• 3–5 years of customer service experience preferred.
• Proficiency with Microsoft Office applications (Outlook, Word, Excel) desirable.

Responsibilities

• Process orders and quotes via multiple channels with accuracy.
• Direct and expedite orders for customer requirements.
• Provide product/service information including pricing, shipping, and delays.

Skills

Customer service

Communication

Multitasking

Attention to detail

Education

High school diploma

3–5 years customer service

Tools

CRM systems

ERP software

Microsoft Office

Job description

Renishaw is seeking a Customer Service Representative in the United States to process orders and quotes across fax, mail, email, phone, and web chat. You will coordinate deliveries, provide product details, and assist customers and Sales Managers with information and timelines.

The role emphasizes accuracy, communication, multitasking, and relationship-building with customers while supporting manufacturing technology and ERP/CRM workflows.