Technical Customer Service Representatives

Kelly Services; Columbus (OH); On-site; USD 21,000 - 30,000; Full time

Job summary

Kelly Services is seeking a Customer Service Representative / Technical Support Specialist for an on-site role in the Worthington/Lewis Center area. You will assist customers via phone, email, and chat, troubleshoot mobile devices, and coordinate with providers to resolve issues, ensuring high satisfaction.

The position requires a high school diploma, at least six months of customer service experience, and ATF security clearance with background check.

Qualifications

• ATF security clearance with background check required.
• High school diploma or equivalent required.
• Minimum of six months’ experience in a customer service role.
• Basic proficiency with computers and smartphones.
• Experience with wireless devices preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Respond to customer inquiries through phone, email, or chat with accurate information.
• Process and enter orders for new or additional products and services.
• Assist customers with questions about mobile devices and resolve technical issues.
• Troubleshoot devices and assist with setup and provisioning with providers/technicians.
• Address complaints and escalate when required to the appropriate specialist.
• Collaborate with providers, IT Help Desks, and internal teams to maintain service standards.
• Maintain precise customer records of interactions and inquiries.
• Perform data entry and general administrative support as needed.

Skills

ATF Security Clearance

Background check

Customer service experience

Computer & smartphone proficiency

Written & verbal communication

Wireless devices experience

Education

High school diploma or equivalent

Job description

Position: Customer Service Representative / Technical Support Specialist

Location: On-site, Worthington/Lewis Center area

Start Date: November 9th

Compensation: $19 per hour

Hours: Shifts between 7:00am-8:00pm

7:00am-3:30pm, 11:30am-8:00pm

8:00am-6:30pm & 9:30am-8:00pm (4-day work week)

Job Summary

We are seeking dedicated Customer Service Representatives / Technical Support Specialists to join our team. In this on-site role, you will provide exceptional support to customers via telephone, email, and online chat regarding company products and services. The primary responsibilities include assisting customers with inquiries, troubleshooting mobile devices, and ensuring overall customer satisfaction.

Essential Duties and Responsibilities

• Respond to customer inquiries through inbound phone calls, emails, or online chats, providing accurate and timely information on our products and services.
• Process and enter orders for new or additional products and services.
• Assist customers with questions related to their mobile devices and resolve technical issues as needed.
• Troubleshoot devices and assist with setup and provisioning, coordinating with service providers and technicians as necessary.
• Address customer complaints and inquiries, ensuring appropriate resolution or escalation to the appropriate specialist or department when required.
• Collaborate with service providers, IT Help Desks, MDM Administrators, and internal teams to uphold service and support standards.
• Prevent unauthorized up‑selling by service providers by acting as an appropriate intermediary.
• Maintain precise customer accounts and detailed records of all interactions, including inquiries, complaints, and comments.
• Perform general data entry, administrative support, and clerical functions as needed.
• Complete additional related duties and assignments as required.

Minimum Qualifications, Knowledge, Skills, and Abilities

• ATF Security Clearance with credit/background check required.
• High school diploma or equivalent.
• Minimum of six (6) months’ experience in a customer service role.
• Basic proficiency with computers and smartphones.
• Experience with wireless devices is preferred.
• Excellent written and verbal communication skills.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work‑related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short‑term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI‑powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .

Kelly Services is proud to be an Equal Employment Opportunity and Aff