Customer Service Representative - Onsite

Genesis10; Columbus (OH); On-site; USD 54,415,000 - 57,859,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401K

Sick Pay

Commuter Benefits

Health Savings Account

Voluntary Hospital Indemnity

Voluntary Term Life Insurance

Job summary

Genesis10 is seeking a Customer Service Representative for an on-site, contract-to-hire role in Columbus, OH. The position focuses on assisting callers with questions about mobile devices, troubleshooting, and coordinating with service providers and technicians.

There are multiple openings with various shift options. Candidates should have at least a high school diploma, 6+ months of customer service experience, and the ability to pass a security clearance if required.

Qualifications

• High school diploma or equivalent.
• Six (6) months or more experience with Customer Service.
• Basic computer/smartphone skills.
• Experience working with wireless devices.
• Good written and verbal communication skills.
• Must be able to pass a security clearance, if necessary.

Responsibilities

• Interact with customers via telephone, email, or online chat to provide support and information on products or services.
• Collect and enter orders for new or additional products or services.
• Assist callers with any questions regarding their mobile devices.
• Troubleshoot devices and their setup/provisioning, coordinating with service providers and technicians.
• Field customer questions and complaints; when the issue is beyond the representative's knowledge, forward to the assigned specialist or other appropriate staff.
• Coordinate the efforts of service providers, IT Help Desks, MDM Administrators, and customers to maintain service expectations.
• Act as an intermediary to prevent "up-selling" by service providers.
• Ensure that appropriate actions are taken to resolve customer's problems and concerns.
• Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Perform data entry, administrative support, and clerical duties.
• Perform other related duties as assigned

Skills

Customer Service

Written & Verbal Communication

Basic Computer Skills

Education

High School Diploma

Job description

Genesis10 is currently seeking a Customer Service Representative for a contract to hire, on-site position with a Leading Technology Services Provider located in Columbus, OH. Compensation: $19.00 per hour, W2

Position Overview: The Customer Service Representative will interact with customers by addressing inquiries and resolving complaints. This role focuses on assisting callers with questions regarding their mobile devices, including troubleshooting the device and its setup and provisioning, often coordinating with service providers and technicians. There are multiple openings for this role with various shift options available.

Shift Options:

• Two positions are for 8:00 AM - 6:30 PM (4x10 shifts), with one having Wednesday off and the other Thursday off
• Four positions are for either 9:30 AM - 8:00 PM (4x10 shifts) or 11:30 AM - 8:00 PM (5x8 shifts) to cover evenings
• Any 9:30 AM - 8:00 PM shifts will require working on Fridays and will have a different weekday off

Key Responsibilities:

• Interact with customers via telephone, email, or online chat to provide support and information on products or services
• Collect and enter orders for new or additional products or services
• Assist callers with any questions regarding their mobile devices
• Troubleshoot devices and their setup/provisioning, coordinating with service providers and technicians
• Field customer questions and complaints; when the issue is beyond the representative's knowledge, forward to the assigned specialist or other appropriate staff
• Coordinate the efforts of service providers, IT Help Desks, MDM Administrators, and customers to maintain service expectations
• Act as an intermediary to prevent "up-selling " by service providers
• Ensure that appropriate actions are taken to resolve customer's problems and concerns
• Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments
• Perform data entry, administrative support, and clerical duties
• Perform other related duties as assigned

Primary Requirements:

• High school diploma or equivalent
• Six (6) months or more experience with Customer Service
• Basic computer/smartphone skills
• Experience working with wireless devices
• Good written and verbal communication skills
• Must be able to pass a security clearance, if necessary

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.

Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #INDGEN10