Technical Customer Service Representative - Morristown, TN

VetJobs; Morristown (TN); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k with company match

Paid training

Employee discounts

Referral bonuses

Internal mobility

EAP

Job summary

Foundever in Morristown, TN is hiring for a Technical Customer Service Associate. You will deliver personalized support for customers across accounting and tax platforms, with paid training and clear paths for advancement.

The role is on-site, requires a High School Diploma or GED, and you must be 18+ with the ability to multitask across screens in a fast-paced environment. Join a team that values development and service excellence.

Qualifications

• Must multitask across screens while assisting customers.
• Ability to work in a fast-paced environment.
• Must be 18+ years of age and have a High School diploma or GED.
• Must pass a criminal background check.

Responsibilities

• Handle inbound customer service calls.
• Engage with customers via voice, chat and email to improve satisfaction.
• Navigate multiple systems and tools to assist customers.
• Recommend product solutions tailored to customer needs.

Skills

Multitasking

Fast-paced environment

18+ years old

High School Diploma or GED

Customer service

Communication skills

Education

High School Diploma or GED

Job description

Job Description

Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, this role is On-Site. Exception: If not otherwise specified, the role is On-Site.

Technical Customer Service Support

Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference!

Job Overview

Foundever is hiring Technical Customer Service Associates! We invest in our people by providing paid training along with growth and development opportunities. For example, 84% of our managers are internal promotions. Become a valued member of our dynamic team, where you will have the opportunity to deliver exceptional, personalized support by assisting customers with a range of accounting and tax platforms and applications.

Why You Should Join Us

• Pay: $17/hour base rate + growth opportunities up to $19/hour
• 100% paid training
• Dedicated time to skill development
• Benefits including medical, dental, life, and vision insurance
• 401k retirement plan with company match
• Employee discounts
• Referral bonuses
• Internal Mobility (84% of our managers are promoted within)
• Employee Assistance Program (EAP)

Location Requirements

Must live within 50 MILES OF 2181 W ANDREW JOHNSON HWY. MORRISTOWN, TN 37814 AND BE WILLING TO COMMUTE TO SITE DAILY: THIS IS AN ON-SITE POSITION.

Minimum Education Required

High School/GED

Required Experience

What We're Looking For:

• Ability to multitask in and navigate between screens efficiently while assisting customers
• Comfortable in a fast-paced environment
• Must be 18+ years of age
• High school diploma (or GED equivalent)
• Must pass a criminal background

Key Skills And Responsibilities

• Handle inbound customer service calls
• Drive customer satisfaction through voice, chat and email communication
• Navigate multiple systems and tools
• Recommend product solutions for unique customer needs

City

Morristown

State

Tennessee

Job Category

Technician

Job Code

CustomerService CustomerService

Affiliate Sponsor

Foundever

Salary Range

$30,000-$45,000