Customer Service Representative-Onsite, Dayton, TN

Edfinancial Careers; Dayton (TN); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Tuition Reimbursement

Leadership Development

Medical Insurance

Dental Insurance

Vision Insurance

Telemedicine

Job summary

Edfinancial Services in Dayton, TN is seeking a Customer Service Representative to handle inbound and outbound calls with professionalism and empathy while delivering clear information about our products and services.

This full-time role offers starting pay of $18.00 per hour plus $5.09 per hour of Health and Welfare Benefit, for a total value over $23/hour, plus growth opportunities, training, and a supportive team environment.

Qualifications

• Professional appearance and positive attitude
• Strong communication and listening skills
• Ability to deliver clear and accurate information to solve problems efficiently
• Flexibility and availability during business hours
• Basic computer proficiency
• Ability to collaborate with teammates and leaders who want to see you succeed

Responsibilities

• Handle inbound and outbound calls with professionalism and empathy.
• Provide accurate, clear information about our products and services.
• Resolve questions and issues quickly while maintaining compliance with federal and company guidelines.
• Use sound judgment and strong communication skills to support each customer interaction.
• Collaborate with your team to create a positive, high-quality work environment.

Job description

Position

Customer Service Representative

Location

Dayton, TN

Job Type

Full Time

Start Date

11/9/2026

Starting Pay

$18.00/hour + $5.09/hour of Health and Welfare Benefit - That’s over $23/hour in total value, plus growth opportunities, training, and a supportive team environment!

Work Schedule

NO WEEKENDS! This role requires flexibility for evening shifts. Schedules are assigned based on business needs. Hours of Operation (EST):

• Monday: 8:00 AM – 9:00PM
• Tuesday – Wednesday: 8:00AM – 8:00PM
• Thursday – Friday: 8:00AM – 6:00PM
• Saturday – Sunday: Closed

About Edfinancial Services

At Edfinancial, we’re more than a workplace — we’re a mission-driven community helping people manage one of life’s biggest investments: their education. As a leading contractor for the U.S. Department of Education, we pride ourselves on integrity, growth, and employee success.

• 99% of entry-level employees who stay two years or more advance in their careers.
• We offer tuition reimbursement, leadership development programs, and a people-first culture where your growth matters.

What You’ll Do

• Handle inbound and outbound calls with professionalism and empathy.
• Provide accurate, clear information about our products and services.
• Resolve questions and issues quickly while maintaining compliance with federal and company guidelines.
• Use sound judgment and strong communication skills to support each customer interaction.
• Collaborate with your team to create a positive, high-quality work environment.

Why You’ll Love Working Here

• Growth & Development: Paid training, Educational Assistance, and Leadership Development Program creating growth opportunities for advancement.
• Great Benefits: Medical, Dental, Vision, Pet, Life and Disability Insurance, Teledoc and Employee Assistance Program (EAP)
• Work-Life Balance: 11 paid holidays, paid vacation, sick leave, and mental health day after 6 months
• Community: Company -sponsored clubs, fitness, reward programs, and community involvement
• Potential to work remotely after on-site training and a minimum of 6 months of consistent job performance, subject to company policy, business needs and ongoing performance standards!

“I never imagined a call center could feel this positive — Edfinancial truly values its people.” — Edfinancial Team Member

“The people here genuinely care — it feels like family.” — Edfinancial Team Member

What We’re Looking For

• Professional appearance and positive attitude
• Strong communication and listening skills
• Ability to deliver clear and accurate information to solve problems efficiently
• Flexibility and availability during business hours
• Basic computer proficiency
• Ability to collaborate with teammates and leaders who want to see you succeed

Ready to Grow With Us?

Join a team where your work has purpose, your leaders support you, and your growth is a priority.

Mission

Edfinancial strives to provide exceptional customer-driven products and services while always doing the right thing!