Technical Customer Service Representative - Wise, VA

VetJobs; Wise (VA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid training

Medical insurance

Dental insurance

Vision insurance

401k with company match

Employee discounts

Referral bonuses

Internal mobility

Job summary

Foundever is hiring a Technical Customer Support Representative to join our team in Wise, VA. You will receive paid training and have opportunities for growth as you help customers navigate a range of accounting and tax platforms.

This role emphasizes delivering personalized support and maintaining high customer satisfaction. Qualified applicants have a High School diploma or GED, can multitask across screens, and thrive in a fast-paced setting.

Qualifications

• Ability to multitask across screens while assisting customers.
• Comfortable in a fast-paced environment.
• Must be 18+ years old and have a high school diploma or GED.

Responsibilities

• Handle inbound customer service calls.
• Drive customer satisfaction through voice, chat and email communication.
• Navigate multiple systems and tools.
• Recommend product solutions for unique customer needs.

Skills

Handle inbound calls

Multitasking

Communication skills

Navigate systems

Recommend solutions

Education

High School diploma or GED

Job description

Technical Customer Support Representative

Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference!

Location Requirements: Must live within the commuting range and be able to work 50 MILES OF 10431 PINNACLE DR, WISE, VA 24293

Job Overview

Foundever is hiring Technical Customer Service Associates! We invest in our people by providing paid training along with growth and development opportunities. For example, 84% of our managers are internal promotions. Become a valued member of our dynamic team, where you will have the opportunity to deliver exceptional, personalized support by assisting customers with a range of accounting and tax platforms and applications.

Key Skills & Responsibilities

• Handle inbound customer service calls
• Drive customer satisfaction through voice, chat and email communication
• Navigate multiple systems and tools
• Recommend product solutions for unique customer needs

Why You Should Join Us

• Pay: $17/hour base rate + growth opportunities up to $19/hour
• 100% paid training
• Dedicated time for skill development
• Benefits including medical, dental, life, and vision insurance
• Employee Assistance Program (EAP)
• 401k retirement plan with company match
• Employee discounts
• Referral bonuses
• Internal Mobility (84% of our managers are promoted within)

Minimum Education Required

High School/GED

Required Experience

What We're Looking For

• Ability to multitask in and navigate between screens efficiently while assisting customers
• Comfortable in a fast-paced environment
• Must be 18+ years of age
• High school diploma (or GED equivalent)
• Must pass a criminal background

Location

Wise, Virginia

Salary Range

$30,000-$45,000