Technical Customer Service Representative I

SGS Consulting; Springfield (IL); On-site; USD 42,000 - 62,000; Full time

Job summary

SGS Consulting seeks an experienced Customer Service Specialist to handle B2B orders for technical products. You will process orders across LN, eLogia, and ESP-REP, verify completeness, and address inquiries on delivery, inventory, and product availability. You will maintain the order database and coordinate with departments to expedite orders.

Proficiency with ERP/CRM systems is preferred. Candidates should have strong data management, communication skills, and attention to detail to ensure

Qualifications

• 3+ years of customer service experience in a technical product line (B2B preferred).
• Two years of college or technical schooling, or five years in a technical position.
• Proficiency in Microsoft Office
• Experience in an ERP or CRM system, SAP or salesforce preferred

Responsibilities

• Receive and accurately process customer orders.
• Verify and edit customer orders for completeness.
• Enter orders in LN, eLogia, and ESP-REP systems.
• Address customer inquiries and resolve issues related to delivery, complaints, and product availability.
• Maintain an accurate customer order database.
• Generate inter-departmental inquiries for product availability and expedite requests.
• Evaluate stock availability against shipping schedules.
• Perform other duties as assigned by the Customer Service Supervisor or Manager.

Skills

B2B Customer Service

Order Management

ERP/CRM Systems

Customer Issue Resolution

Data Management

Inventory & Fulfillment

Microsoft Office

Technical Aptitude

Education

3+ years customer service in tech products

2 years college or technical schooling

ERP/CRM experience (SAP or Salesforce)

Proficiency in Microsoft Office

Tools

SAP

Salesforce

LN

eLogia

ESP-REP

Job description

Job Responsibilities:

• Receive and accurately process customer orders.
• Verify and edit customer orders for completeness.
• Enter orders in LN, eLogia, and ESP-REP systems.
• Address customer inquiries and resolve issues related to delivery, complaints, and product availability.
• Maintain an accurate customer order database.
• Generate inter-departmental inquiries for product availability and expedite requests.
• Evaluate stock availability against shipping schedules.
• Perform other duties as assigned by the Customer Service Supervisor or Manager.

Skills:

• B2B Customer Service (Technical Products)
• Order Management & Processing Accuracy
• ERP/CRM Systems (SAP, Salesforce, LN, eLogia, ESP-REP)
• Customer Issue Resolution & Communication
• Data Management & Attention to Detail
• Inventory & Order Fulfillment Coordination
• Microsoft Office (Excel, Outlook, etc.)
• Technical Aptitude & Problem-Solving

Education/Experience:

• 3+ years of customer service experience in a technical product line (B2B preferred).
• Two years of college or technical schooling, or five years in a technical position.
• Proficiency in Microsoft Office
• Experience in an ERP or CRM system, SAP or salesforce preferred