Customer Service Representative III

SGS Consulting; Philadelphia (Philadelphia County); On-site; USD 42,000 - 60,000; Full time

Job summary

SGS Consulting is seeking an entry-level to mid-level Customer Service / Order Management professional in the United States. You will be the first point of contact for customers, handle quotes, orders, and billing tasks, and support cross-team collaboration across departments.

This role requires a High School Diploma and 1+ year of related experience, plus familiarity with ERP systems and ISO9001 procedures.

Qualifications

• High School Diploma required.
• 1+ years in order management, customer service, or account management.
• Data entry and SAP experience.
• Experience with billing and quoting tasks.

Responsibilities

• Perform Customer Service Support functions as the first point of contact with the customer.
• Adhere to ISO9001 Customer Service Procedures and Work Instructions.
• Maintain Quote Log and Production Order Log Tracking Database.
• Utilize the ERP-LX (Order Entry) system.
• Provide Part, Pump, Motor quotes to customers as required.
• Assist with Warranty claim Processing.
• Assist with Credit Memo / No Charge requirements.
• Prepare the customer communication folder.
• Perform Order Entry Processing and provide Order Status updates as required.
• Process Change orders (address changes, schedule date, carrier changes).
• Assist Sales teams with customer support activities.
• Understand and perform Export Compliance tasks as required.
• Interface with the customer to assist in resolving AR Collections Dispute Resolution issues.
• Serve as the operational bridge between customers and company’s internal teams.
• Promptly handle customer inquiries (phone, email, etc.) and deliver excellent service.
• Process, track, and document orders (from simple to complex projects).
• Coordinate order details, quotations, pricing, and shipping with relevant teams.
• Resolve billing and order discrepancies; liaise with A/R and other functions.
• Support the sales team with product documentation and customer insights.
• Participate in internal process improvements and support cross-team collaboration.

Skills

order management

customer service

account management

Data entry

SAP

Billing

Quoting

Administrative tasks

Education

High School Diploma

Job description

Job Responsibilities:

• Perform Customer Service Support functions as the first point of contact with the customer.
• Adhere to ISO9001 Customer Service Procedures and Work Instructions.
• Maintain Quote Log and Production Order Log Tracking Database.
• Utilize the ERP-LX (Order Entry) system.
• Provide Part, Pump, Motor quotes to customers as required.
• Assist with Warranty claim Processing.
• Assist with Credit Memo / No Charge requirements.
• Preparing the customer communication folder.
• Perform Order Entry Processing and provide Order Status updates as required.
• Process Change orders (address changes, schedule date, carrier changes).
• Assist Sales teams with customer support activities.
• Understand and perform Export Compliance tasks as required.
• Interface with the customer to assist in resolving AR Collections Dispute Resolution issues.
• Serve as the operational bridge between customers and company’s internal teams.
• Promptly handle customer inquiries (phone, email, etc.) and deliver excellent serviceProcess, track, and document orders (from simple to complex projects)Coordinate order details, quotations, pricing, and shipping with relevant teamsResolve billing and order discrepancies; liaise with A/R and other functionsSupport the sales team with product documentation and customer insightsParticipate in internal process improvements and support cross-team collaboration.

Skills:

order management, customer service, or account managementData Entry and SAPBilling, quoting, and related administrative tasks

Education/Experience:

High School Diploma. Prefer associates degree individuals or some level of college experience.1+ years’ experience in order management, customer service, or account managementData Entry and SAP 1 yearExperience with billing, quoting, and related administrative tasks