Technical Customer Service Representative I

SGS Consulting; Alton (IL); On-site; USD 42,000 - 62,000; Full time

Job summary

SGS Consulting seeks an experienced Customer Service Specialist to process and verify technical product orders for business customers. You will enter orders in LN, eLogia and ESP-REP, respond to inquiries, and coordinate with multiple departments to ensure timely delivery and accurate stock information.

Ideal candidates bring 3+ years in B2B customer service, strong Excel skills, and familiarity with ERP/CRM like SAP or Salesforce.

Qualifications

• 3+ years in customer service for technical products in a B2B setting.
• Experience handling orders with accuracy and attention to detail.
• Proficiency in Microsoft Office and ERP/CRM systems such as SAP or Salesforce.

Responsibilities

• Receive and process customer orders accurately and efficiently.
• Verify and edit orders for completeness to prevent delays.
• Enter orders into LN, eLogia, and ESP-REP systems.
• Address inquiries and resolve issues related to delivery, complaints, and product availability.
• Maintain an accurate customer order database.
• Generate inter-departmental inquiries for product availability and expedite requests.
• Evaluate stock availability against shipping schedules.
• Perform other duties as assigned by supervisor or manager.

Skills

B2B Customer Service

Order Management

ERP/CRM Systems

Customer Issue Resolution

Data Management

Inventory Coordination

Microsoft Office

Technical Aptitude

Education

Two years of college or technical schooling

Five years in a technical position

Proficiency in Microsoft Office

Experience in ERP or CRM (SAP or Salesforce preferred)

Tools

SAP

Salesforce

LN / eLogia / ESP-REP

Job description

Job Responsibilities:

• Receive and accurately process customer orders.


• Verify and edit customer orders for completeness.


• Enter orders in LN, eLogia, and ESP-REP systems.


• Address customer inquiries and resolve issues related to delivery, complaints, and product availability.


• Maintain an accurate customer order database.


• Generate inter-departmental inquiries for product availability and expedite requests.


• Evaluate stock availability against shipping schedules.


• Perform other duties as assigned by the Customer Service Supervisor or Manager.

Skills:

• B2B Customer Service (Technical Products)


• Order Management & Processing Accuracy


• ERP/CRM Systems (SAP, Salesforce, LN, eLogia, ESP-REP)


• Customer Issue Resolution & Communication


• Data Management & Attention to Detail


• Inventory & Order Fulfillment Coordination


• Microsoft Office (Excel, Outlook, etc.)


• Technical Aptitude & Problem-Solving

Education/Experience:

• 3+ years of customer service experience in a technical product line (B2B preferred).


• Two years of college or technical schooling, or five years in a technical position.


• Proficiency in Microsoft Office


• Experience in an ERP or CRM system, SAP or salesforce preferred